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Firefox crashes

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

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bp-0089598d-baeb-4400-ba07-3278f2150120 bp-2a945fed-a61d-4470-98d1-a28db2150120 bp-1d7b3a83-76c1-44a2-8722-b244f2150120 bp-12ee456e-4cce-4f68-8aef-2f5fa2150120 bp-738ab2ed-6f6c-43eb-b567-991922150120 bp-a793b1f2-615e-4240-9038-be73e2150120 bp-1dd3960a-9c82-4e8d-aa99-605fb2150120

(Firefox just does not startup. Says crashed,.., and sometimes crash reporter also does not get started. Reinstalled, and removed and reinstalled, then, used 34.0 and then 30.0 but same problem persists. Also, deleted firefox in c:user:local:appdata:mozilla folder(around 700 mb) and then retried with fresh install. Still does not work.

bp-0089598d-baeb-4400-ba07-3278f2150120 bp-2a945fed-a61d-4470-98d1-a28db2150120 bp-1d7b3a83-76c1-44a2-8722-b244f2150120 bp-12ee456e-4cce-4f68-8aef-2f5fa2150120 bp-738ab2ed-6f6c-43eb-b567-991922150120 bp-a793b1f2-615e-4240-9038-be73e2150120 bp-1dd3960a-9c82-4e8d-aa99-605fb2150120 (Firefox just does not startup. Says crashed,.., and sometimes crash reporter also does not get started. Reinstalled, and removed and reinstalled, then, used 34.0 and then 30.0 but same problem persists. Also, deleted firefox in c:user:local:appdata:mozilla folder(around 700 mb) and then retried with fresh install. Still does not work.

All Replies (3)

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Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (or open the Firefox menu New Fx Menu and click the close button Close 29).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.

Please report back to say if this helped you!

Thank you.

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Why are you using an old version of Firefox (30), can you install v35?

Download Firefox Full Installer For All languages And Systems {web link}

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You can try to disable OMTC and leave hardware acceleration in Firefox enabled.

  • about:config page: layers.offmainthreadcomposition.enabled = false

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.