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firefox crash

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

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Hello!

cant run a firefox, receiving crash report plz help

№: bp-989e630d-6545-460c-ad28-f34c62141228

Hello! cant run a firefox, receiving crash report plz help №: bp-989e630d-6545-460c-ad28-f34c62141228

All Replies (2)

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The crash report flagged these programs;

combase.dll = Microsoft

KERNELBASE.dll = Microsoft

ntdll.dll = Microsoft

mswsock.dll = Microsoft

nvwgf2um.dll = NVIDIA Compatible D3D10 Driver


Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

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You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.