Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I installed 33.3.0. It runs but does not display my email folders or any mail. It's all still there but I just can't see it in the app. WTF?

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Matt

grahamstorrs
grahamstorrs
more options

I'm running Win 8.1 and this installation was an "upgrade" from the previous version of Thunderbird (I've been upgrading for years with no problems.) As well as not displaying my mail, the new version did not pick up my Lightning add-on, it seems to have lost my tags, and it lost my layout preferences.

I'm still receiving mail (I get alerts as usual) it just doesn't show the messages. I seem to be able to create and send messages, but they don't appear in the window either. All I've got is a whole lot of grey space.

All my data seems to be intact - at least the folders are there where they should be in the file system - but I've got nothing to display them with now, so I can't be sure.

Any ideas about what to do? I've tried reinstalling 33.3.0 several times.

I'm running Win 8.1 and this installation was an "upgrade" from the previous version of Thunderbird (I've been upgrading for years with no problems.) As well as not displaying my mail, the new version did not pick up my Lightning add-on, it seems to have lost my tags, and it lost my layout preferences. I'm still receiving mail (I get alerts as usual) it just doesn't show the messages. I seem to be able to create and send messages, but they don't appear in the window either. All I've got is a whole lot of grey space. All my data seems to be intact - at least the folders are there where they should be in the file system - but I've got nothing to display them with now, so I can't be sure. Any ideas about what to do? I've tried reinstalling 33.3.0 several times.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

have you tried rebooting your computer?