Firefox crashes
bp-b690a447-a80f-4446-896d-10bde2141119
Additional System Details
Installed Plug-ins
- Shockwave Flash 15.0 r0
- Adobe PDF Plug-In For Firefox and Netscape 11.0.9
- VLC media player Web Plugin 2.1.3
- DRM Netscape Network Object
- Npdsplay dll
- DRM Store Netscape Plugin
Application
- Firefox 31.0
- User Agent: Mozilla/5.0 (Windows NT 5.1; rv:31.0) Gecko/20100101 Firefox/31.0
- Support URL: https://support.mozilla.org/1/firefox/31.0/WINNT/en-US/
Extensions
- Adblock Plus 2.6.6 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
- IDM CC 7.3.89 (mozilla_cc@internetdownloadmanager.com)
- Troubleshooter 1.1a (troubleshooter@mozilla.org)
Javascript
- incrementalGCEnabled: True
Graphics
- adapterDescription: Intel(R) 82945G Express Chipset Family
- adapterDescription2:
- adapterDeviceID: 0x2772
- adapterDeviceID2:
- adapterDrivers: ialmrnt5
- adapterDrivers2:
- adapterRAM: Unknown
- adapterRAM2:
- adapterVendorID: 0x8086
- adapterVendorID2:
- direct2DEnabled: False
- direct2DEnabledMessage: [u'tryNewerDriver', u'6.1400.1000.5218']
- directWriteEnabled: False
- directWriteVersion: 0.0.0.0
- driverDate: 4-5-2005
- driverDate2:
- driverVersion: 6.14.10.4299
- driverVersion2:
- info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
- isGPU2Active: False
- numAcceleratedWindows: 0
- numAcceleratedWindowsMessage: [u'tryNewerDriver', u'6.1400.1000.5218']
- numTotalWindows: 1
- webglRendererMessage: [u'tryNewerDriver', u'6.1400.1000.5218']
- windowLayerManagerRemote: False
- windowLayerManagerType: Basic
Modified Preferences
- browser.cache.disk.capacity: 358400
- browser.cache.disk.smart_size.first_run: False
- browser.cache.disk.smart_size.use_old_max: False
- browser.cache.disk.smart_size_cached_value: 358400
- browser.cache.frecency_experiment: 2
- browser.places.smartBookmarksVersion: 7
- browser.sessionstore.upgradeBackup.latestBuildID: 20140707160635
- browser.startup.homepage_override.buildID: 20140707160635
- browser.startup.homepage_override.mstone: 31.0
- dom.mozApps.used: True
- extensions.lastAppVersion: 31.0
- gfx.blacklist.direct2d: 3
- gfx.blacklist.layers.direct3d10: 3
- gfx.blacklist.layers.direct3d10-1: 3
- gfx.blacklist.layers.direct3d9: 3
- gfx.blacklist.layers.opengl: 3
- gfx.blacklist.stagefright: 3
- gfx.blacklist.suggested-driver-version: 6.1400.1000.5218
- gfx.blacklist.webgl.angle: 3
- gfx.blacklist.webgl.msaa: 3
- gfx.blacklist.webgl.opengl: 3
- network.cookie.prefsMigrated: True
- places.database.lastMaintenance: 1416477301
- places.history.expiration.transient_current_max_pages: 50489
- plugin.disable_full_page_plugin_for_types: application/pdf
- plugin.importedState: True
- privacy.sanitize.migrateFx3Prefs: True
Misc
- User JS: No
- Accessibility: No
We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
- Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
- In that text field, enter %APPDATA% and press Enter. An explorer window should open.
- From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
- Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
- Open the most recent 5 files with a text editor and copy the IDs.
- Paste each ID with bp- into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.
In the address bar, type about:crashes. Note: If any reports do not have BP in front of the numbers, click it and select Submit.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
Your crash report says you are running a beta version of v31. The current version is here; Download Firefox Full Installer For All languages And Systems {web link}
When do the crashes happen?
It is possible that the cookies.sqlite file that stores the cookies is corrupted.
- Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.
You can use this button to go to the currently used Firefox profile folder:
- Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
- http://kb.mozillazine.org/Cookies
- https://support.mozilla.org/kb/Deleting+cookies