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firefox crash when i sign into hotmail

  • 4 replies
  • 1 has this problem
  • 6 views
  • Last reply by techscythe

techscythe
techscythe
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some times my firefox crash on start it all was crash when i log into my hotmail.it was not doing it until after i install windows update before that i could log into hotmail with out it crashing on me. i also got crash error txt file save so here is a link to the downlaod it http://www.megafileupload.com/en/file/579228/firefox-cr... i hope some can help me

some times my firefox crash on start it all was crash when i log into my hotmail.it was not doing it until after i install windows update before that i could log into hotmail with out it crashing on me. i also got crash error txt file save so here is a link to the downlaod it http://www.megafileupload.com/en/file/579228/firefox-cr... i hope some can help me

All Replies (4)

ideato
ideato
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Hello techscythe, please do not use a file to be downloaded from a download website in this forum for security reasons, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

techscythe
techscythe Question owner
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ok then thanks here they are bp-342d6f0a-5622-4442-8b5a-bce932141113 bp-7c830043-e5ac-4169-b42b-29e882141113 bp-bbc49fc6-3f85-48c1-b64e-6860c2141113 bp-8ab66f25-c049-4130-830e-0d7f32141113 bp-a231fd00-d799-41a0-a505-618302141113

ideato
ideato
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see if cor-el's reply/chosen solution works for you, see also philipp's Helpful reply (it is the same fix, but you have to create a user.js file, firefox read on opening first from user.js file).

thank you

techscythe
techscythe Question owner
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thanks the first one work for me