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Firefox crashes

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  • Last reply by Moses

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Constantly crashes unless started in safe mode. Disabled all plugins and addons restarted and still crashes. Crash ID: bp-b7e2f38b-d40b-4147-aae8-bca062141010 Crash ID: bp-b7e2f38b-d40b-4147-aae8-bca062141010 Crash ID: bp-26d49a48-c349-439e-a385-4e6da2141010 Crash ID: bp-17920c75-afba-4483-8d66-0ea5b2141010 Crash ID: bp-4230f39d-a5bb-469b-b48b-0b22b2141010

Constantly crashes unless started in safe mode. Disabled all plugins and addons restarted and still crashes. Crash ID: bp-b7e2f38b-d40b-4147-aae8-bca062141010 Crash ID: bp-b7e2f38b-d40b-4147-aae8-bca062141010 Crash ID: bp-26d49a48-c349-439e-a385-4e6da2141010 Crash ID: bp-17920c75-afba-4483-8d66-0ea5b2141010 Crash ID: bp-4230f39d-a5bb-469b-b48b-0b22b2141010

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Looks like it's crashing on your graphics card (atidxx32.dll).

Firefox has hardware acceleration set to "on" by default, but it's still young, which means some video cards or drivers might have problems with it. You can try to disable hardware acceleration to see if that alleviates your problems.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps for Firefox version 29.0 and above:

  • Click the menu button New Fx Menu and select Options for Windows or Preferences on Mac or Linux. For Firefox 28.0 and previous versions, click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window, click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles: