Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I downloaded the update, got a lot of viruses, slowed down my computer so I uninstalled it, now can't reinstall, it gets interrupted, so can someone contact me?

more options

I downloaded the update, got a lot of viruses, Cant get these add ons off my PC, slowed down my computer so I uninstalled it, now can't reinstall, it gets interrupted.

I downloaded the update, got a lot of viruses, Cant get these add ons off my PC, slowed down my computer so I uninstalled it, now can't reinstall, it gets interrupted.

All Replies (2)

more options

Where did you download the update from?

As no version of Firefox for any OS from www.mozilla.org whether by update in Firefox or install comes with any form or viruses, adware, toolbars, malware, bundled applications and such.

Firefox from https://www.mozilla.org/en-US/firefox/all/ is clean.

Uploaded the en-US Firefox Setup 32.0.1.exe to Virustotal and it was Detection ratio: 0 / 55 https://www.virustotal.com/en/file/7a6ef36af5e15988712a7918d75e3032370d4969703aba26a65b98edcd3d0ae6/analysis/1410928748/

Modified by James

more options

To clean up, I suggest starting here:

Open the Windows Control Panel, Uninstall a Program. After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help in smoking out undisclosed bundle items that snuck in with some software you agreed to install. Take out as much trash as possible here.

Next, you can "mop up" many remaining issues with the scanning/cleaning tools suggested in this support article: Troubleshoot Firefox issues caused by malware. Those are free and take a long time to run. If they seem to finish quickly and especially if they require a purchase to clean your system, you may have a serious infection. Try the specialized forums listed in the article.

Finally, in Firefox, open the Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

(1) In the left column, click Plugins. If you find a plugin that you don't recognize or which doesn't sound essential, try setting it to "Never Activate". (The most essential Plugin is Shockwave Flash. You can use most sites without the others.)

(2) In the left column, click Extensions. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions.

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.