Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I created several new tags via tags option and adjusted them to messages, but all of them except default one disappeared on the next run.

more options

In order to manage important messages I adjusted several tags, among which was one default (#2 "Work") and the rest were created and added by myself to the tags list. After log out/log in there remained only the default list of tags and only tag "Work" was adjusted to messages. I added my custom tags to the list again and it immediately checked them (in the list) as adjusted to the message, though their labels didn't appear on the panel. So, how can I effectively and permanently make and use additional tags? Thanks.

In order to manage important messages I adjusted several tags, among which was one default (#2 "Work") and the rest were created and added by myself to the tags list. After log out/log in there remained only the default list of tags and only tag "Work" was adjusted to messages. I added my custom tags to the list again and it immediately checked them (in the list) as adjusted to the message, though their labels didn't appear on the panel. So, how can I effectively and permanently make and use additional tags? Thanks.

All Replies (5)

more options

Apparently storing tags on the server depends on which server you are using and is a server feature.

"Thunderbird tries to store [custom tags on the server using IMAP keywords. If the IMAP server doesn't support that it will store lags locally in the .msf file for the folder. That means that another PC can not see the labels. ]"

Perhaps knowing which IMAP server software / email provider you are using could provide more information leading to possible solutions/workarounds.

Can you ask for that information?

more options

Thank you, Fabian! Perhaps, my word "message" misguides. Actually, the problem is not with emails but with news. Anyway the supposition about server doesn't explain the described behaviour. And else, I am using one computer by Ubuntu 14.04.

more options

I tested this with TB 31.1 in Windows as well as 31.0 in Ubuntu 14.04 LTS and could not reproduce the problem.

Newsgroups posts are stored locally, not on the server, and I was not able to reproduce what you describe. I created your setup in a clean environment, without any extensions, and after modifying tag label #2 and adding two more I tagged several messages and they remained tagged after exiting & restarting Thunderbird.

Perhaps you could try disabling extensions selectively, there may be a chance some other extension is conflicting with tags management.

more options

Thank You, Fabian. I appreciate You spending time for checking. Although the problem has not reappeared after my first post because I haven't risked with adding custome tags, I still don't know what was the matter. I wish I had more time for experimenting too in order to report the outcomes.

more options

I have the same problem. If I use Gmail, it works. But if I use others like QQ.com, tags don´t work never.