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One of the company internal webpages load as a blank page

  • 3 replies
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

ghazzalim
ghazzalim
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I am using Firefox 30.0 on MAC OSX 10.8.3. I am having following issue with Firefox.

- One of my companys internal web pages result in a blank page - I can access other internal pages using firefox. I can access all the external webpages - I can access all of companies internal web pages using safari, including the one that I cant get access via Firefox - I have uninstall/reinstall Firefox - I have reset firefox to default - I have cleared cache, history, cookies - I have played with proxy settings - I have reviewed Knowledge base articles on Mozilla support website as well as searched community forums, none of the suggestions has helped

Will appreciate any feedback.

I am using Firefox 30.0 on MAC OSX 10.8.3. I am having following issue with Firefox. - One of my companys internal web pages result in a blank page - I can access other internal pages using firefox. I can access all the external webpages - I can access all of companies internal web pages using safari, including the one that I cant get access via Firefox - I have uninstall/reinstall Firefox - I have reset firefox to default - I have cleared cache, history, cookies - I have played with proxy settings - I have reviewed Knowledge base articles on Mozilla support website as well as searched community forums, none of the suggestions has helped Will appreciate any feedback.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can open the Web Console (Firefox/Tools > Web Developer) and check on the Network tab if any content is blocked and has a file size 0 (zero).

You can reload the web page and bypass the cache to refresh possibly outdated or corrupted files to generate the network log.

  • Hold down the Shift key and left-click the Reload button
  • Press "Command + Shift + R" (Mac)
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
ghazzalim
ghazzalim Question owner
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Hi, thanks for your feedback - this certainly appears to be the case.

I do see red square followed by 401 Unauthorized, domain name, file size zero.

How do I fix it though? Thanks for your help.

FredMcD
FredMcD
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Can you provide a public like to the page / site?