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Cannot login to Yahoo mail or other sites with password. Different windows account works fine though.

Posted

Recently I can no longer access websites that use passwords, they no longer get stored. Yahoo mail for instance keeps displaying "The browser you're using refuses to sign in. (Cookies rejected) I have tried all solutions about cookies, delete profiles, clear cache, uninstall re-install etc. website logons do not work with correct user names and passwords. I did however create a "Test" account (user profile) on windows, logged in and installed firefox which everything works fine. All websites work. The computer is a dell precision t3500, dual intel xeon w3565 with 6 gigs ram. Windows 7 professional w/sp1. This seems to be a user account, registry or maybe a policy error? I have run malware bytes, spybot, antivrus, all clean.

Recently I can no longer access websites that use passwords, they no longer get stored. Yahoo mail for instance keeps displaying "The browser you're using refuses to sign in. (Cookies rejected) I have tried all solutions about cookies, delete profiles, clear cache, uninstall re-install etc. website logons do not work with correct user names and passwords. I did however create a "Test" account (user profile) on windows, logged in and installed firefox which everything works fine. All websites work. The computer is a dell precision t3500, dual intel xeon w3565 with 6 gigs ram. Windows 7 professional w/sp1. This seems to be a user account, registry or maybe a policy error? I have run malware bytes, spybot, antivrus, all clean.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MDDR; .NET4.0C; .NET4.0E; BRI/2; rv:11.0) like Gecko

More Information

Application Basics
------------------
Name: Firefox
Version: 29.0.1
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0
Crash Reports for the Last 3 Days
---------------------------------
All Crash Reports
Extensions
----------
Name: Yahoo! Toolbar
Version: 3.2.4.20140604103324
Enabled: true
ID: {635abd67-4fe9-1b23-4f01-e679fa7484c1}
Important Modified Preferences
------------------------------
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.places.smartBookmarksVersion: 7
browser.sessionstore.upgradeBackup.latestBuildID: 20140506152807
browser.startup.homepage_override.buildID: 20140506152807
browser.startup.homepage_override.mstone: 29.0.1
dom.mozApps.used: true
extensions.lastAppVersion: 29.0.1
gfx.direct3d.last_used_feature_level_idx: 0
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1404153815
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
plugin.state.java: 2
privacy.sanitize.migrateFx3Prefs: true
storage.vacuum.last.index: 0
storage.vacuum.last.places.sqlite: 1404153815
Graphics
--------
Adapter Description: NVIDIA Quadro 4000
Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Adapter RAM: 2048
Device ID: 0x06dd
Direct2D Enabled: true
DirectWrite Enabled: true (6.2.9200.16571)
Driver Date: 3-4-2014
Driver Version: 9.18.13.3523
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 10
Vendor ID: 0x10de
WebGL Renderer: Google Inc. -- ANGLE (NVIDIA Quadro 4000 Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: false
AzureCanvasBackend: direct2d
AzureContentBackend: direct2d
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.10.3
Version in use: 4.10.3
NSS
Expected minimum version: 3.16 Basic ECC
Version in use: 3.16 Basic ECC
NSSSMIME
Expected minimum version: 3.16 Basic ECC
Version in use: 3.16 Basic ECC
NSSSSL
Expected minimum version: 3.16 Basic ECC
Version in use: 3.16 Basic ECC
NSSUTIL
Expected minimum version: 3.16
Version in use: 3.16

Andrew
  • Moderator
321 solutions 4041 answers

Hello,

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not run Firefox's uninstaller or use a third party remover as part of this process, because that could permanently delete your Firefox data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device!

Please report back to say if this helped you!

Thank you.

Hello, Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps: '''Note:''' You might want to print these steps or view them in another browser. #Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer. #After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu). #Delete the Firefox installation folder, which is located in one of these locations, by default: #*'''Windows:''' #**C:\Program Files\Mozilla Firefox #**C:\Program Files (x86)\Mozilla Firefox #*'''Mac:''' Delete Firefox from the Applications folder. #*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory. #Now, go ahead and reinstall Firefox: ##Double-click the downloaded installation file and go through the steps of the installation wizard. ##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button. More information about reinstalling Firefox can be found [[Troubleshoot and diagnose Firefox problems#w_5-reinstall-firefox|here]]. <b>WARNING:</b> Do not run Firefox's uninstaller or use a third party remover as part of this process, because that could permanently delete your Firefox data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. <u>These cannot be easily recovered unless they have been backed up to an external device!</u> Please report back to say if this helped you! Thank you.

Question owner

Andrew, Thank you for your reply. I have done what you suggested but no luck. I have even removed all my security software and disabled firewall. Still no luck. The only thing that seems to work is if I create a new windows user account and logon with that account, firefox runs fine. I can save and logon to webistes like banking, yahoo mail, gmail etc. If I switch users, firefox does not work. I hope this info helps in narrowing my problems and getting a solution since I love firefox and this recent issue is driving me nuts.

Andrew, Thank you for your reply. I have done what you suggested but no luck. I have even removed all my security software and disabled firewall. Still no luck. The only thing that seems to work is if I create a new windows user account and logon with that account, firefox runs fine. I can save and logon to webistes like banking, yahoo mail, gmail etc. If I switch users, firefox does not work. I hope this info helps in narrowing my problems and getting a solution since I love firefox and this recent issue is driving me nuts.

Question owner

Does anyone else have any thoughts?

Does anyone else have any thoughts?
guigs 1072 solutions 11697 answers

Hi jimtcurry, On the account that has the error, do you have cookies enabled?

In the profile folder of the windows account having issues, are there any lock files?

Hi jimtcurry, On the account that has the error, do you have cookies enabled? * [[Websites say cookies are blocked - Unblock them]] In the profile folder of the windows account having issues, are there any lock files? *[https://addons.mozilla.org/en-US/firefox/addon/open-profile-folder/?src=ssTry the open profile folder add on]

Question owner

Thanks for the reply. I have cookies enabled, and third party cookies being accepted, so they are not blocked. there are no exceptions or rules in place. There are no file locks, but there is a "parent.lock" file. Still same computer one windows user account; firefox runs fine, no problems, no issues. The main windows user account I get the cookies rejected error or website logon passwords do not work.

Thanks for the reply. I have cookies enabled, and third party cookies being accepted, so they are not blocked. there are no exceptions or rules in place. There are no file locks, but there is a "parent.lock" file. Still same computer one windows user account; firefox runs fine, no problems, no issues. The main windows user account I get the cookies rejected error or website logon passwords do not work.
guigs 1072 solutions 11697 answers

"but there is a "parent.lock" file." Make a copy of that file, remove it from the profile folder and restart Firefox, does this make a difference?

"but there is a "parent.lock" file." Make a copy of that file, remove it from the profile folder and restart Firefox, does this make a difference?