How do I uninstall Firefox 28.0?
I keep receiving the msg box Firefox w/ a circled red X "Couldn't load XPCOM". Then I searched and it said it would be best to uninstall FF then reinstall a fresh version. Then I try to uninstall FF28.0 and I can't get it to uninstall. It doesn't respond to uninstall. I didn't know what a start up folder is in the either? Yes I know that I don't know a lot about software, so K.I.S.S.
All Replies (2)
Please follow these steps:
- Run through the steps at Troubleshoot Firefox issues caused by malware
- Then go to www.getfirefox.com, and download and install Firefox again
You may have to do a clean reinstall and delete the Firefox program folder.
Do a clean reinstall and delete the Firefox program before (re)installing a fresh copy of the current Firefox release.
- Download the full Firefox installer and save the file to the desktop
http://www.mozilla.org/en-US/firefox/all.html
If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.
- Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.
Remove the Firefox program before installing that newly downloaded copy of the Firefox installer.
- (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
- (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
- It is important to delete the Firefox program to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
- http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.
If you keep having problems then also create a new profile.