I'm having problems with my Mozilla account
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- Creator: AliceWyman
- Comment: reordered sections, other small edits
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- Reviewed by: AliceWyman
- Is approved? Yes
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- Readied for localization by: AliceWyman
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Need help with Firefox Accounts? Here are some solutions to help you get started. If you don’t find an answer here, you can also get community support.
- For questions about using Firefox Accounts on Mozilla Support, see Mozilla account on support.mozilla.org.
Table of Contents
- 1 I’ve created a Firefox Account. What can I do with it?
- 2 I’m having trouble verifying my Firefox Account
- 3 I received an email from Firefox Accounts. What should I do?
- 4 Can I change my Firefox Account password?
- 5 How do I reset my Firefox Account?
- 6 Can I change the email address for my Firefox Account?
- 7 How do I use Firefox Accounts on my devices?
I’ve created a Firefox Account. What can I do with it?
First of all, thanks for signing up! We created a page to help you understand and make the most of all the great features Firefox Accounts has to offer:
Access Mozilla Services with a Firefox Account
I’m having trouble verifying my Firefox Account
This page will help you with verification:
If you are still having trouble, try creating another Firefox Account with a different email address. You can also create a bugzilla.mozilla.org account and file a bug report under the Cloud Services product, Server: Firefox Accounts component (you can use this link).
I received an email from Firefox Accounts. What should I do?
Firefox Accounts sends various emails for security purposes and to help guide your experience.
You might receive the following emails:
"Verification code" email
When you receive an email from Firefox Accounts with a six-digit verification code, you must enter the 6-digit verification code on the sign-in page to confirm your account. You may receive a verification code email when you first sign up for a new Firefox Account or if you sign out and later sign back in to your Firefox Account.
"New sign-in to Firefox"
You may receive a "New sign-in to Firefox" email with a Firefox Accounts settings page.
button that links to theThis can happen when you sign in to an existing Firefox Account using a new device or profile. If you are not sure why you received this email, we recommend that you reset your Firefox account password and change your email password.
"Finish Creating Your Account"
This email means someone created an account with your email address. If it was you, then please confirm your email.
If you are not sure, then do not click the
link in the Firefox Accounts email. If you confirmed the email by accident, then you should reset the Firefox Account password to avoid security issues.Can I change my Firefox Account password?
You can change your password from the Firefox Accounts settings page, which you can open as follows:
Click the Mozilla account icon in the toolbar.
- In the drop-down menu, click on , then click .
Click the Mozilla account icon in the toolbar.
- In the drop-down menu, click on , then click .
Click the Mozilla account icon in the toolbar.
- In the drop-down menu, click on .
In the Firefox Accounts page, click
next to the Password entry and follow the prompts.If you fogot your password, you will have to reset your Firefox Account.
How do I reset my Firefox Account?
Use the "Forgot password?" link on any Firefox Accounts sign-in page to reset your password. This will reset your Firefox Account and your personal data, such as bookmarks and logins will no longer be synced to other devices. To learn more, see I've lost my Firefox Sync account information - What to do.
Can I change the email address for my Firefox Account?
Firefox Accounts lets you change your primary email address if you have two email addresses registered. For more informaton, see Change primary email address on Mozilla account.
How do I use Firefox Accounts on my devices?
For help setting up and using Firefox Accounts and Sync, see: