Need help with Firefox Accounts? Here are some solutions to help you get started. If you don’t find an answer here, you can also [[Get community support|get community support]]. *For questions about using Firefox Accounts on Mozilla Support, see [[Firefox Accounts on support.mozilla.org]]. __TOC__ =I’ve created a Firefox Account. What can I do with it?= First of all, thanks for signing up! We created a page to help you understand and make the most of all the great features Firefox Accounts has to offer: [[Access Mozilla Services with Firefox Accounts]] =Can I change the email address for my Firefox Account?= Firefox Accounts lets you change your primary email address if you have two email addresses registered. See [[Change primary email address on Firefox Accounts]] for details. =Can I change my Firefox Account password?= You can change your password from the [https://accounts.firefox.com/settings Firefox Accounts settings page], which you can open as follows: {for fx73} #[[Template:syncavatar]] #In the drop-down menu, click on {menu Account Settings}, then click {menu Manage Account}. {/for} {for =fx71,=fx72} #[[Template:syncavatar]] #In the drop-down menu, click on {menu Settings}, then click {menu Account Settings}. {/for} {for not fx71} #[[Template:syncavatar]] #In the drop-down menu, click on {menu Manage account}. {/for} In the Firefox Accounts page that opens, click {button Change...} next to the Password entry and follow the prompts. =I forgot my Firefox Accounts password= Use the "Forgot password?" link on any Firefox Accounts sign-in page to reset your password. This will reset your Firefox Account and personal data such as bookmarks and logins will no longer be synced to other devices. For more information, see [[I've lost my Firefox Sync account information - What to do]]. =I’m having trouble verifying my Firefox Account= This page will help you with verification: *[[I'm having problems confirming my Firefox Account]] If you are still having trouble, try creating another Firefox Account with a different email address. You can also create a [https://bugzilla.mozilla.org bugzilla.mozilla.org] account and file a bug report under the Cloud Services product, Server: Firefox Accounts component (you can use [https://bugzilla.mozilla.org/enter_bug.cgi?product=Cloud%20Services&component=Server%3A%20Firefox%20Accounts this link]). =I’ve received an email from Firefox Accounts. What should I do?= Firefox Accounts sends various emails for security purposes and to help guide your experience. You might receive the following emails: <!-- these strings are obsolete - see discussion =="Your Firefox Account password has been successfully changed"== This means that the password was recently changed on your account. If you meant to change your password, then no further action is required. If you are not sure why you got this email, then reset your Firefox Account password immediately. =="Your Firefox Account password has been successfully reset"== This means your password was recently reset. If this was done by you, then no further action is required. If you are not sure why you got this email, then reset your Firefox Account password immediately. <!-- this email is no longer being sent - see discussion =='''You successfully connected your first device to your Firefox Account.'''== This means that you've successfully signed up and verified your Firefox Account, and are ready to use it on your first device. If you are not sure why you got this email, we suggest resetting the Firefox Account password and changing your email password. =="For security reasons your Firefox Account was put on lockdown. To perform account-level activities, please click the link to re-verify your account now"== This email means that we detected suspicious activity with your Firefox Account. You'll need to re-verify your account by clicking the link in the email to be able to access Firefox Accounts. For more information, see [[Suspicious activity on my Firefox Account]]. --> =="Verification code" email== When you receive an email from Firefox Accounts with a six-digit verification code, you must enter the 6-digit verification code on the sign-in page to confirm your account. You may receive a verification code email when you first sign up for a new Firefox Account or if you sign out and later sign back in to your Firefox Account. ;[[Image:FxA-NewAccount-VerificationCode-Email]] =="New sign-in to Firefox"== You may receive a "New sign-in to Firefox" email with a {button Manage account} button that links to the [https://accounts.firefox.com/settings Firefox Accounts settings page]. ;[[Image:FxAemail-NewSign-in]] This can happen when you sign in to an existing Firefox Account using a new device or profile. If you are not sure why you received this email, we recommend that you reset your Firefox account password and change your email password. =="Finish Creating Your Account"== This email means someone created an account with your email address. If it was you, then please confirm your email. If you are not sure, then do not click the {button Confirm email} link in the Firefox Accounts email. If you confirmed the email by accident, then you should reset the Firefox Account password to avoid security issues. =How do I use Firefox Accounts on my devices?= For help setting up Firefox Accounts and Sync, see these articles: *[https://support.mozilla.org/products/firefox/sync-and-save Sync on desktop] *[https://support.mozilla.org/products/mobile/save-share-and-sync-firefox-android/sync Sync on Android] *[[Sync your Firefox bookmaks and browsing history in iOS|Sync on iOS]]

Need help with Firefox Accounts? Here are some solutions to help you get started. If you don’t find an answer here, you can also get community support.

• For questions about using Firefox Accounts on Mozilla Support, see Mozilla account on support.mozilla.org.

I’ve created a Firefox Account. What can I do with it?

First of all, thanks for signing up! We created a page to help you understand and make the most of all the great features Firefox Accounts has to offer:

Access Mozilla Services with a Firefox Account

Can I change the email address for my Firefox Account?

Firefox Accounts lets you change your primary email address if you have two email addresses registered. See Change primary email address on Mozilla account for details.

Can I change my Firefox Account password?

You can change your password from the Firefox Accounts settings page, which you can open as follows:

In the Firefox Accounts page that opens, click Change... next to the Password entry and follow the prompts.

I forgot my Firefox Accounts password

Use the "Forgot password?" link on any Firefox Accounts sign-in page to reset your password. This will reset your Firefox Account and personal data such as bookmarks and logins will no longer be synced to other devices. For more information, see I've lost my Firefox Sync account information - What to do.

I’m having trouble verifying my Firefox Account

This page will help you with verification:

• I'm having problems confirming my Mozilla account

If you are still having trouble, try creating another Firefox Account with a different email address. You can also create a bugzilla.mozilla.org account and file a bug report under the Cloud Services product, Server: Firefox Accounts component (you can use this link).

I’ve received an email from Firefox Accounts. What should I do?

Firefox Accounts sends various emails for security purposes and to help guide your experience.

You might receive the following emails:

"Verification code" email

When you receive an email from Firefox Accounts with a six-digit verification code, you must enter the 6-digit verification code on the sign-in page to confirm your account. You may receive a verification code email when you first sign up for a new Firefox Account or if you sign out and later sign back in to your Firefox Account.

"New sign-in to Firefox"

You may receive a "New sign-in to Firefox" email with a Manage account button that links to the Firefox Accounts settings page.

This can happen when you sign in to an existing Firefox Account using a new device or profile. If you are not sure why you received this email, we recommend that you reset your Firefox account password and change your email password.

"Finish Creating Your Account"

This email means someone created an account with your email address. If it was you, then please confirm your email.

If you are not sure, then do not click the Confirm email link in the Firefox Accounts email. If you confirmed the email by accident, then you should reset the Firefox Account password to avoid security issues.

How do I use Firefox Accounts on my devices?

For help setting up Firefox Accounts and Sync, see these articles:

• Sync on desktop
• Sync on Android
• Sync on iOS