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When to come back

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These are the hours when someone will be available to answer questions. We'll expand these hours as more people start helping from around the world.


After hours

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Where else to get help

  • If you haven't already, try searching the Knowledge Base. The most frequently encountered issues are already documented there.
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  • If you'd really like real time support right away you can try Mozilla's IRC network. You can connect via a web-based IRC client such as Mibbit.

What you can try on your own

Many issues can be worked around by following the steps in the Troubleshoot and diagnose Firefox problems article. Also, knowing whether any of these steps made a difference can help you get faster help if you still need to come back.

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