Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Αναζήτηση στην υποστήριξη

Προσοχή στις απάτες! Δεν θα σας ζητήσουμε ποτέ να καλέσετε ή να στείλετε μήνυμα σε κάποιον αριθμό τηλεφώνου ή να μοιραστείτε προσωπικά δεδομένα. Αναφέρετε τυχόν ύποπτη δραστηριότητα μέσω της επιλογής «Αναφορά παραβίασης».

Μάθετε περισσότερα
Ανοικτό

Twitch Wont load, and when it does, the video player stays black.

Conrad Ofstein

I recently Got a brand new computer. When I try to load twitch.tv, I just get a black screen, with a bar at the bottom that says "transferring data from assets.twitch.tv..."

I have tried everything under the sun. I have no extensions. - adjusted the enhanced tracking protection. - toggled DNS over HTTPS - Cleared web cache and cookies - Changed DNS Servers - Adjusted Hardware acceleration - changed media.wmf.media-engine.enabled to 0 - Ran Troubleshooting Mode

I also Have Norton installed, but its not running currently. Can you please help?

I recently Got a brand new computer. When I try to load twitch.tv, I just get a black screen, with a bar at the bottom that says "transferring data from assets.twitch.tv..." I have tried everything under the sun. I have no extensions. - adjusted the enhanced tracking protection. - toggled DNS over HTTPS - Cleared web cache and cookies - Changed DNS Servers - Adjusted Hardware acceleration - changed media.wmf.media-engine.enabled to 0 - Ran Troubleshooting Mode I also Have Norton installed, but its not running currently. Can you please help?
Συνημμένα στιγμιότυπα

Όλες οι απαντήσεις (2)

Hi,

Sorry you experience that. A couple of additional questions:

And also, what exactly do you mean by Norton "not running"? If you have just some features disabled, it can still intercept (and break) your connections. If the above doesn't help, could you please consider temporarily uninstalling Norton and see if the issue goes away?

Υποβολή ερώτησης

Πρέπει να συνδεθείτε στον λογαριασμό σας για να απαντήσετε σε δημοσιεύσεις. Ξεκινήστε μια νέα ερώτηση εάν δεν διαθέτετε ακόμα λογαριασμό.