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I can't log in to my health site called MyMercy using Firefox; Have to switch to Google Chrome to do it. Is Firefox aware of this issue?

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I can't log into an email from my health site called MyMercy to get lab reports, etc., using Firefox; Have to switch to Google Chrome to do it. Is Firefox aware of this issue? Please respond [edited email from community support forum]

I can't log into an email from my health site called MyMercy to get lab reports, etc., using Firefox; Have to switch to Google Chrome to do it. Is Firefox aware of this issue? Please respond [edited email from community support forum]

Τροποποιήθηκε στις από τον/την James

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I was able to get into it by going to about:preferences#privacy and going to the Cookies and Site Data section and clicking on Manage Data and then removing mercy.net from the list before trying to log in.

I could then type mercy.net into the address bar, then click the Sign In button. This allows me to login to the site after a few redirects. Then click menu button on the top-left and select My Mercy Account which should take you where you want to be.

In order to log back in after restarting the browser or something, I have to do the same process to keep from going to the loop of just showing the login prompt each time.

It's kind of nuts but this workaround seems to work.

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