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mozilla crashing

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  • Τελευταία απάντηση από TyDraniu

Linas
Linas

mozilla keeps crashing almost on every website (says the tab has crashed). I checked, mozila is up to date, all extensions removed, no viruses or spyware, and it is crashing in troubleshoot mode as well.

Also few times a day says "your device ran in to a problem and needs to restart). Please advise what to do? Here is a submitted crash reports:

p-878c606d-9511-4e2d-8463-5bcd40260113 13-Jan-26, 11:02 View bp-b92cc3c4-aa94-4a34-b0e3-bbb4a0260113 13-Jan-26, 11:02 View bp-a923ab00-9c5a-497d-b879-5849a0260113 13-Jan-26, 11:02 View bp-bd9b3fd4-9e88-43de-84d4-8b6210260113 13-Jan-26, 11:02 View bp-ed987df9-1563-4285-a6c3-da7290260113 13-Jan-26, 11:02 View bp-5d3d4a2e-6a35-41e3-b00e-0e8b60260113 13-Jan-26, 11:02 View bp-40bfaa75-2f10-4b5a-8d8c-b593d0260113 13-Jan-26, 11:01 View bp-8ddae55f-953d-48bc-ab42-6c21f0260113 13-Jan-26, 11:01 View bp-55bec64b-f2cf-4dd3-8cc4-2201b0260113 13-Jan-26, 11:01 View bp-c0805bea-737b-48de-ac3c-698550260113 13-Jan-26, 11:01 View bp-dc39e12a-d135-409c-b7ff-2f7440260113 13-Jan-26, 11:01 View bp-98bb14f4-55ba-4791-8958-924830260113 13-Jan-26, 11:01 View bp-6d26a731-7b7e-4487-a929-ec6970260113 13-Jan-26, 09:28 View bp-f056e88d-b117-41e7-92ce-6b0cb0260112 12-Jan-26, 16:07 View bp-613d6f88-4ac7-4586-9b6e-c0d6c0260112 12-Jan-26, 16:06 View bp-7220e233-4a4b-408f-b2ff-82a540260112 12-Jan-26, 16:05 View

mozilla keeps crashing almost on every website (says the tab has crashed). I checked, mozila is up to date, all extensions removed, no viruses or spyware, and it is crashing in troubleshoot mode as well. Also few times a day says "your device ran in to a problem and needs to restart). Please advise what to do? Here is a submitted crash reports: p-878c606d-9511-4e2d-8463-5bcd40260113 13-Jan-26, 11:02 View bp-b92cc3c4-aa94-4a34-b0e3-bbb4a0260113 13-Jan-26, 11:02 View bp-a923ab00-9c5a-497d-b879-5849a0260113 13-Jan-26, 11:02 View bp-bd9b3fd4-9e88-43de-84d4-8b6210260113 13-Jan-26, 11:02 View bp-ed987df9-1563-4285-a6c3-da7290260113 13-Jan-26, 11:02 View bp-5d3d4a2e-6a35-41e3-b00e-0e8b60260113 13-Jan-26, 11:02 View bp-40bfaa75-2f10-4b5a-8d8c-b593d0260113 13-Jan-26, 11:01 View bp-8ddae55f-953d-48bc-ab42-6c21f0260113 13-Jan-26, 11:01 View bp-55bec64b-f2cf-4dd3-8cc4-2201b0260113 13-Jan-26, 11:01 View bp-c0805bea-737b-48de-ac3c-698550260113 13-Jan-26, 11:01 View bp-dc39e12a-d135-409c-b7ff-2f7440260113 13-Jan-26, 11:01 View bp-98bb14f4-55ba-4791-8958-924830260113 13-Jan-26, 11:01 View bp-6d26a731-7b7e-4487-a929-ec6970260113 13-Jan-26, 09:28 View bp-f056e88d-b117-41e7-92ce-6b0cb0260112 12-Jan-26, 16:07 View bp-613d6f88-4ac7-4586-9b6e-c0d6c0260112 12-Jan-26, 16:06 View bp-7220e233-4a4b-408f-b2ff-82a540260112 12-Jan-26, 16:05 View

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TyDraniu
TyDraniu
  • Top 10 Contributor

For users experiencing these crashes please check if you are running a Raptor Lake-based Intel machine. You can use a tool such as CPU-Z to identify your machine's CPU. If it reports your CPU as having Code Name: Raptor Lake, Model: 6, Ext. Model: B7 and Stepping: 1 then you have one of the affected CPUs. These CPUs have known bugs that cause normally functioning software to crash randomly. You might be able to mitigate the issue by updating your motherboard firmware, but generally speaking there is no solution to these crashes short of replacing the CPU. Intel has extended the warranty on these CPUs so you might get a replacement if you ask for one.

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