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Constant Crashing

  • 2 απαντήσεις
  • 12 έχουν αυτό το πρόβλημα
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  • Τελευταία απάντηση από gmabentley

rose.treasure
rose.treasure

No matter what I try to read or go to, Firefox crashes repeatedly. I literally cannot use it at all. I keep getting: Gah. Your tab just crashed. We can help! Choose Restore This Tab or Restore All Crashed Tabs to reload the page/pages.

Clicking those options fixes nothing! How do I go back to the previous version, please?

No matter what I try to read or go to, Firefox crashes repeatedly. I literally cannot use it at all. I keep getting: Gah. Your tab just crashed. We can help! Choose Restore This Tab or Restore All Crashed Tabs to reload the page/pages. Clicking those options fixes nothing! How do I go back to the previous version, please?

Όλες οι απαντήσεις (2)

Paul
Paul
  • Moderator
  • Top 10 Contributor

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx115aboutcrashes

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

gmabentley
gmabentley

Submitted Crash Reports Report ID Date Submitted bp-4b96ec8f-2021-4549-850b-7dff00240603 6/3/2024, 4:57 PM View bp-aa7a3c16-34a5-4640-8547-90ba40251118 11/18/2025, 1:39 PM View bp-2ec091de-1d74-432b-8573-0a1c90251118 11/18/2025, 1:39 PM View bp-b91b1e4a-88bc-4b08-93ae-3ac400251118 11/18/2025, 1:39 PM View bp-fc0dad54-121e-49e0-b554-29d8c0251118 11/18/2025, 1:39 PM View bp-4c7ffe06-f551-496d-a4fe-496fd0251118 11/18/2025, 1:39 PM View

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