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Videos no longer play

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  • Τελευταία απάντηση από markwarner22
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jfs6
jfs6

Since the latest update to my Firefox, videos (for example, in documents such as surveys) either do not load or they freeze. And in some streaming applications, either they play with no sound or when sound is turned on the video freezes. This was never a problem until recently. iMac desktop (2017) Ventura 13.7.4 Firefox 136.0.2 (64 bit) The same issue does not occur on Safari or on my iPad (using Firefox). Any advice?? Thanks.

Since the latest update to my Firefox, videos (for example, in documents such as surveys) either do not load or they freeze. And in some streaming applications, either they play with no sound or when sound is turned on the video freezes. This was never a problem until recently. iMac desktop (2017) Ventura 13.7.4 Firefox 136.0.2 (64 bit) The same issue does not occur on Safari or on my iPad (using Firefox). Any advice?? Thanks.

Όλες οι απαντήσεις (3)

markwarner22
markwarner22

Why does Firefox browser have to do with Documents folders on the OS? And what streaming site and example problem video are they so others can verify what your seeing or what is happening.

jfs6
jfs6 Ιδιοκτήτης ερώτησης

Sorry to be confusing. The issue has nothing to do with the documents folder. One example of this issue is taking a survey (from Branded Surveys; Prime Opinion; or others) in which a video is played during the survey, followed by questions related to that video (often a commercial or news clip). Unfortunately,until the video appears, one doesn't know in advance that the survey includes it, and once the survey is begun, there is no way to forward a link that will open the survey to another viewer.

markwarner22
markwarner22

Without a link so others can see what happens when they try it will be harder to see what is going one with the survey.