can't see attachments, respond nor delete emails, and error code 0x80570015 when opening email.
When I open up my Thunderbird to get emails I keep getting getting error code 0x80570015. I can't see attachments and cannot respond to emails. Also cannot delete emails. I Iooked it up to see how to fix it and they say to remove the "lightning" add on. When I go under tools and look for this add on, it is not there. In fact it doesn't seem that I have any add-ons. Something to do with the calendar which I don't even use. It says Thunderbird is up to date. Could you please give any advice how to fix it. Thanks, Matt
Τροποποιήθηκε στις από τον/την Wayne Mery
Όλες οι απαντήσεις (4)
What you have read about Lightning is much too old to be relevant, plus it no longer exists.
1. What is the full text of the 0x80570015 error? 2. Does it help to right+click on the folder and do Properties > Repair? 3. If it does not, then Start Windows in safe mode with networking enabled - https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode .... still In Windows safe mode, start Thunderbird in Troubleshoot Mode - https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird. Does problem change?
The description of error code is: [Exception... "ComponentManager::CreateInstance returned failure code:" nsresult: "0x80570015 (NS_ERROR_XPC_CI_RETURNED_FAILURE)" location: "JS frame :: resource:///modules/CalCalendarManager.sys.mjs :: createCalendar :: line 149" data: no]
I did not see an option for Repair when right clicking Thunderbird folder. I tried the safe mode suggestion and it didn't help. I still can't see attachments nor can I reply to or delete emails. Any other ideas? Thanks, Matt
"remove the "lightning" add on" is obsolete information.
Do you have calendar invitation emails in the affected folder?