Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

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unable to connect

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My home PC would or could not connect after restart and restore point, still could not connect. Is was working fine today (12-18-18) until this afternoon ( between 230 to 3pm) while on YouTube and it went off by itself.

My home PC would or could not connect after restart and restore point, still could not connect. Is was working fine today (12-18-18) until this afternoon ( between 230 to 3pm) while on YouTube and it went off by itself.

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Are you saying the program is not starting, starting but not working at all, working but no internet . . . . .

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

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What's your computer system and Firefox version?