Latest Answers

• Firefox won't save my default PDF viewer as Photoshop no matter that I've changed it in the settings.

  How to disable the built-in PDF viewer and use another viewer Third-party PDF viewers are available, if you prefer not to use the Firefox built-in viewer. To switch from the bu…

• New release 49.0.1 freeze after return windows from sleep mode.

  Hello, '''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that temporaril…

• how to resize and download a bachground image

  Right-click an empty area on the page and select Save Image As

• How can I add and find new icons to this file? C:\Program Files\Mozilla Firefox\firefox.

  Try downloading new .ico files from the net. Search for it on any Search Engines. I think it will help. https://www.google.co.in/#q=firefox+icon+download

• Recently Bookmarked button is greyed out since getting a Windows 10 update and I would like to know how to get it working once again.

  Hello, The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history…

• Can't watch VLC videos on Firefox

  Crashes or other problems with certain multimedia content in Firefox (such as Flash videos, animations or games) can often be resolved by performing the steps in these Knowledge B…

• some videos no longer show up and I can no longer buy ityems on ebay

  Hello, Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: ''This …

• OneGreatFamily.com genealogy browser addon used to work before Firefox version 45.0.1

  Please check if all your plugins are up-to-date. To do this, go to the [https://www.mozilla.org/plugincheck/ Plugin Check site]. Once you're there, the site will check if all …

• Firefox crashes every few minutes

  Your browser says it have unknown plugin which seems as virus best way is to reset it. Hello, The Refresh feature (called "Reset" in older Firefox versions) can fix many issu…

• How do I reinstall the search toolbar

  https://support.mozilla.org/en-US/kb/customize-firefox-controls-buttons-and-toolbars I think this will work have a look.

• my adobe flash plugin keeps on crushing

  Crashes or other problems with certain multimedia content in Firefox (such as Flash videos, animations or games) can often be resolved by performing the steps in these Knowledge B…

• Mozilla homepage says I am "using an old version" but I thought it was supposed to update me automatically

  Update your Firefox Its really an old version Newer version is 36.0b1 and yours is 34.0. Try manually update by downloading the update from :Menu->? Button at the end/About Firefo…

• Adobe Flash player quit working on YouTube.

  Crashes or other problems with certain multimedia content in Firefox (such as Youtube videos and Flash animations or games) can often be resolved by performing the steps in these …

• Ever since the update, firefox becomes problematic

  We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. #En…

• Profile missing after "clean" install

  Hello, Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these …

• Tabs will open but won't close.

  Solution 1: Refresh Firefox Note: When using the refresh feature, your bookmarks, browsing history, open tabs, windows, passwords, cookies and web form auto-fill information wi…

• Firefox crashes

  We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about th…

• Everytime I start Firefox it directed me to the unknown link---

  Thanks not all the the stuff... Your works done only for one solution as written----"If the home page button works correctly, but your desktop shortcut sends you to the wrong page…

• Everytime I start Firefox it directed me to the unknown link---

  Well I tried Your Control Panel Option but can't find any those softwares that doing this all are genuine softwares no unknown sofwares there... And after Sync. My account I go t…

• Downloading Add-Ons Problem

  Hello, The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essen…

• every site I try to access gives the warning (Error code: sec_error_unknown_issuer)

  Did you bookmark that specific link? If you did then you should be cautious to bookmark a link to such specific server as there availability isn't guaranteed. It is usually bes…

• flash plugin is crashing on windows 8

  Crashes or other problems with certain multimedia content in Firefox (such as Youtube videos and Flash animations or games) can often be resolved by performing the steps in these …

• When I try to go to a website I keep getting re-directed to google ads. This happens on Yahoo, Chrome, and now Firefox. Cleared cookies and history - no chang

  Hello, The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essen…

• Can't load most pages (amazon, google, etc) but can load yahoo. How do i get all the pages to load?

  https://addons.mozilla.org/en-US/firefox/addon/searchreset/ It will "do its thing" automatically, then remove itself after a Firefox restart. Then if that Yahoo homepage comes …

• An add-on "Fleexibleshoepper" installed itself in Firefox during the night. How can I prevent this?

  In order to uninstall a possibly unwanted extension, please do the following: #Click the menu button [[Image:New Fx Menu]] and choose Add-ons. #Once the Add-on Manager has opene…

• invisible text on some webpages

  To make this work on web pages you need to place the code in the userContent.css file without the @namespace line Add code to the userContent.css file. http://kb.mozilla…

• this connection is untrusted

  Your Firefox settings folder (profile folder) is hidden. To find cert8.db and other files, you can access the folder from inside Firefox using either "3-bar" menu button > …

• Unable to get into my firefox to remove Findwidde.com

  Hello, The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essen…

• Firefox always opens the same session and I don't want this

  You can check if you have an user.js file in the Firefox profile folder that sets the browser.sessionstore.resume_session_once pref to true. http://kb.mozillazine.org/browse…

• I can get "File, Edit........" on my new laptop. Help Plz

  Hello, Sometimes toolbars are missing because they are hidden. Visit this article to learn how to turn them back on (plus other customization tips!) *[[Customize Firefox co…

• Before I change to chrome, how do i prevent FF from changing my search engine :-( I WANT Google NOT Yahoo :-(

  You can switch the search engine from the search bar that is automatically in Firefox by clicking the downward pointing arrow and switching it to your choice. If you want a cus…

• I am trying to restore my bookmarks to an earlier one. I no longer see that date available.

  hello, maybe the places.sqlite file in your file you're trying to restore to got corrupted. go to the firefox menu ≡ > help ? > troubleshooting information, click on profile fo…

• Firefox crashes

  Please check if all your plugins are up-to-date. To do this, go to the [https://www.mozilla.org/plugincheck/ Plugin Check site]. Once you're there, the site will check if all …

• What's causing email transfer disruption network error?

  When you look at the address in the address bar, does it seem to match up with the email? Sounds like Firefox sent the server something it wasn't expecting. Sometimes this can …

• How do I add Java 8 SE to my browser

  To test whether Java is installed and enabled in Firefox, visit one of these Java test pages: Verify Java Version Verify Java Version (alternate) When you visit th…

• you tube not working

  Please check if all your plugins are up-to-date. To do this, go to the [https://www.mozilla.org/plugincheck/ Plugin Check site]. Once you're there, the site will check if all …

• you tube not working

  Please check if all your plugins are up-to-date. To do this, go to the [https://www.mozilla.org/plugincheck/ Plugin Check site]. Once you're there, the site will check if all …

• No sound with flash videos in firefox version 34*

  Crashes or other problems with certain multimedia content in Firefox (such as Youtube videos and Flash animations or games) can often be resolved by performing the steps in these …

• MOZILLA CRASHING AGAIN AND AGAIN

  Hello, Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these …

• Problems with Ideal on Facebook

  The Facebook Help Center has a troubleshooting page that lists known Facebook website problems and bugs. If you see your specific problem listed on that page, Facebook is aware of…

• Flash player will not work smoothly with music services (such as Google Play Music, skipping on songs...) Is there a fix that I am missing? Thanks!

  Flash plugin not working If Adobe's Test Page does not show that Flash is working even though you have installed the latest version, your Flash plugin may be disabled. To make …

• Firefox freezes for a period of time when I try to fill out online info

  Please check if all your plugins are up-to-date. To do this, go to the [https://www.mozilla.org/plugincheck/ Plugin Check site]. Once you're there, the site will check if all …

• When I am playing games in chess.com, the cursors becomes sticky and the sound becomes garbled.

  Open Firefox and play contents that should play sound: an HTML5 video with audio track in this Firefox videos page, a Flash sound, etc. Click the volume icon in the Windows t…

• Why can't I hear an mp3 in Firefox? (I can hear audio on youtube though)

  Open Firefox and play contents that should play sound: an HTML5 video with audio track in this Firefox videos page, a Flash sound, etc. Click the volume icon in the Windows t…

• I cannot update a Yahoo calendar entry in Firefox. It works fine in other browsers e.g. Chrome

  Hello, '''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that temporaril…

• facebook termination

  Hello, The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essen…

• Opening a new tab page opens up www-searching.com instead of the original firefox new tab page

  Hello, Please see: http://malwaretips.com/blogs/trovi-com-removal/ If you find your new tab page is still set to trovi, you can change that in your Firefox configura…

• I have created 9 bookmark folders but when I bookamrk a page I only see about 3

  Clicking the star on the Navigation toolbar will bookmark the page in the "Unsorted Bookmarks" folder and the star turns blue to show that. You can't see bookmarks in the "Unsorte…

• I reinstalled my windows and i've lost my bookmarks. is it possible to recover it? thank you!

  Hello, Firefox automatically creates backups of your bookmarks, which can be helpful if your bookmarks are lost or missing. To recover them, follow the instructions below. #…

• Firefox doesn't work with Net Nanny. What to do?

  In order to uninstall a possibly unwanted extension, please do the following: #Click the menu button [[Image:New Fx Menu]] and choose Add-ons. #Once the Add-on Manager has opene…

• Produces dupes, doesn't delete and resets options every time.

  Hello, To find the correct solution to your problem, we need some more non-personal information from you. Please do the following: # Use ONE of these methods to open the Fir…

• Cockpit Home Page 1.4 does not work

  See for it is supported by the version of yours or not.... Best one switched to latest version... beta34.0.5........... Please post back with your results, we are happy to help.

• all tabs displayed in every tab group

  Hello, The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essen…

• While streaming a broadcast radio archive, my headphones do not work???

  ==@[ROADSCUZZ]== If the above information does not resolve your issue, please consider creating a new thread containing the specific details of your issue. Doing so will allow…

• script error message on loading

  Please check if all your plugins are up-to-date. To do this, go to the [https://www.mozilla.org/plugincheck/ Plugin Check site]. Once you're there, the site will check if all …

• Message CrashReport after closing FireFix

  Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. Your malware is:: nvwgf2um.dll You can try these free pr…

• Firefox makes windows 7 hang only on twitter not responding at times

  Hello, To find the correct solution to your problem, we need some more non-personal information from you. Please do the following: # Use ONE of these methods to open the Fir…

• Firefox many times is broken during work. sites contained a built-in flash. The plugin is installed the most recent

  Your problem was fixed please upgrade your browser to the latest Versions of beta 34.0b11 or nighty 36.0a**

• a box titled "Set Home Page" pops up

  Hi, This you can try to stop the popup. It sounds like a setting was changed on your new tab page. These changes are usually caused by third-party toolbars or add-ons. I unde…

• Firefox freezes and crashes

  We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash. #'''(OS X 10.6 or…

• Firefox crashes

  According to your crash reports..... You have too many extensions installed whose author not verified and the last most important thing is that it contain malware namely... lpxpc…

• setup specific printing requirements

  If you cannot see any content on pages you printed or in print preview, the cause might be margins which are set too high. #In order to check the margins, we need to go to ''Fi…

• Firefox remembers tabs when I close. I don't want this, how do I fix it?

  Just simple as 2+2=4, Go the Menu and select option on the general tab change When Firefox Starts to "Show my Homepage". and just set your homepage below in the box by giving its …

• How do I remove Fake Java message in firefox

  Go to the page and simply block the Java access. I think it will work. At the address bar before the address there is a symbol indicating connection secure or not open it and go t…

• Please delete

  Hello, To find the correct solution to your problem, we need some more non-personal information from you. Please do the following: # Use ONE of these methods to open the Fir…

• Firefox fails to quit on OS X 10.10

  Hello, To find the correct solution to your problem, we need some more non-personal information from you. Please do the following: # Use ONE of these methods to open the Fir…

• personas- what are the settings required to make them display

  Hello, A theme is an add-on that changes the visual appearance of Firefox. When several themes are installed, you can switch to another theme as follows: #Click the menu b…

• fifefox won't install on a Brand New computer after 7 attempts.

  Hello , Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow thes…

• How can I get all bookmark folders displayed (Not just recent or most used) when I click on add bookmark?

  Hey! Choose the bookmark that you want to displayed and transfer them to "Bookmark Toolbar". You will able to see the bookmarks that you want to displayed. Did this fix the p…

• allowed pop-up windows still being blocked

  Hey, Try this it will work........ Go the Menu and open Option When the Option Menu Popup select the tab Security Uncheck the two options "Block reported attacked sites" "Bl…

• Firefox not responding and crashes

  We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. #En…

• pdf files now have a firefox icon

  Hello, In order to change the default reader for PDF files (to not open PDF files with Firefox's internal PDF reader), follow these steps: #Go to ''Tools'' > ''Options'' (or…

• Does Mozilla Firefox offers Create Your Own Search Engine functionality?

  According to you link in Slimboat. I think it is not a Search Page. Its an official page for Slimboat application.So you can't set it as a search engine. Please report back t…

• How to disable the space bar, scrolling down web pages

  Hey, Try This It will work..... Go to Menu and select option.... In option pop-up menu Select the Advanced Tab Select the General sub tab and unchecked the option under browsi…

• How to solve firefox crashing and continuous "unresponsive script" messages?

  For you Mac computer try this: Please do the following to give us crash IDs that will help us understand more about the crash. #'''(OS X 10.6 or previous)''' Click the '''Find…

• How to solve firefox crashing and continuous "unresponsive script" messages?

  Try this for your mac computer: Please do the following to give us crash IDs that will help us understand more about the crash. #'''(OS X 10.6 or previous)''' Click the '''Fin…

• why are updates always worse then the existing version?

  Thank you for trying the new Firefox. We’re sorry that you’re unhappy with the new design. Here are a few suggestions for restoring the old design. We hope you’ll find one that…

• I have tried resetting Firefox in order to get rid Bing as my home page, but it still pops up on reboot. How to get rid of this permanently?

  In order to uninstall a possibly unwanted extension, please do the following: #Click the menu button [[Image:New Fx Menu]] and choose Add-ons. #Once the Add-on Manager has opene…

• I am finding a malware from firefox version 31.

  Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which…

• After close manual Firefox 31.0 AppCrash on Windows 8.0

  Please check if all your plugins are up-to-date. To do this, go to the [http://mozilla.com/plugincheck Mozilla Plugin Check site]. Once you're there, the site will check if al…

• FireFox sync spins and spins and says UNKNOWN ERROR! Slows everything down. I have uninstalled/ reinstalled / disconnected/ reconnected .. still enounters error

  Hello, To find the correct solution to your problem, we need some more non-personal information from you. Please do the following: # Use ONE of these methods to open the Fir…

• Need to install for but mac says that firefox is already installed and I cannot find it.

  Hello , Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow thes…

• Auto-open .exe files

  See that your antivirus settings is done welly. Sometime it configured to check after download. So stop that Firefox will open the .exe files...

• When I open a new tab, Bing search engine will automatically load instead of a blank page.

  Hello , Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow thes…

• How to get the cursor to default to tags (or last used) field when editing bookmarks via the star

  Hello, Firefox automatically creates backups of your bookmarks, which can be helpful if your bookmarks are lost or missing. To recover them, follow the instructions below. …

• Every time I open Firefox, the downloader says it tried to download DVDFabPasskey8217.exe and failed.

  If downloads hang at the last minute (just before reaching 100%), the cause might be antivirus software which tries to scan the file and during that process hangs the Firefox inst…

• Firefox has stopped syncing

  Hello, To find the correct solution to your problem, we need some more non-personal information from you. Please do the following: # Use ONE of these methods to open the Fir…

• Download helper ceased to function on youtube today 8/8/2014

  Try different download software. Try Internet Download Manager 6.21 registered. It can download videos from not only YouTube but also from many websites having videos, sound, soft…

• Firefox gmail is not allowing attachments. Icon does not respond. Why?

  Hello, To find the correct solution to your problem, we need some more non-personal information from you. Please do the following: # Use ONE of these methods to open the Fir…

• Gmail attachment stopped working in Firefox with latest update. What to do?

  Hello, To find the correct solution to your problem, we need some more non-personal information from you. Please do the following: # Use ONE of these methods to open the Fir…

• in gmail, choose file to upload doesn't show

  Is mainly a technical fault. Please wait for sometime and try to open it by tommrrow.

• I'm a developer, using FF30. I get the following error: "firefox mp3 media resource could not be decoded", & i need a general solution for our clients.

  Please check if all your plugins are up-to-date. To do this, go to the [http://mozilla.com/plugincheck Mozilla Plugin Check site]. Once you're there, the site will check if al…

• Firefox opens flash content in wrong size and bad quality.

  Crashes or other problems with certain multimedia content in Firefox (such as Youtube videos and Flash animations or games) can often be resolved by performing the steps in these …

• Citibank is showing up blank after entering login credentials. Same website works fine in safari

  Hello, Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: ''This …

• can't unstall x.com

  Hello, To find the correct solution to your problem, we need some more non-personal information from you. Please do the following: # Use ONE of these methods to open the Fir…

• I set cookie permissions for a domain to "Allow for session" and at a later time it has changed to "Allow first party only" and now allows persistent cookies.

  Hello, Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: ''This …

• won't load a game says plug-ins out of date but they are all up-to-date

  Kindly please update your browser. Its too old latest version is more than thrice of it. Version 32.0b4. It will work.....

• I can't get the web page email link to work.

  Hey windows 8.1, Please install Microsoft Office 2007 or higher and configure the option Microsoft Outlook 2007 as default email reader. It will work. If still not work please d…

• Firefox did not locate server for connection but Explorer did, then, after logging in with Explorer, I could run Firefox successfully. Why?

  In some case for more security some sites have to viewed through IE as a preinstalled with OS which not only gives your location but also the identity through OS registration as i…

• Firefox 31 crashes

  Try reinstalling it by uninstall it fully and cleaned and download the latest version 32.0b3 your firefox cointains malware also try this: Sometimes a problem with Firefox may be…