Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can't run 11.1.102.63 of flash...says it intalls properly but doesn't work...help!

  • 5 ŋuɖoɖowo
  • 3 masɔmasɔ sia le wosi
  • 1 view
  • Nuɖoɖo mlɔetɔ user633449

more options

I have uninstalled and reinstalled as administrator. using windows 7 ultimate 64. after it says sucessfull install, it can't find any version of flash on the adobe help page!

I have uninstalled and reinstalled as administrator. using windows 7 ultimate 64. after it says sucessfull install, it can't find any version of flash on the adobe help page!

Ŋuɖoɖo si wotia

Ah, I think that is your problem. You have 64 bit Windows, but you are running 32 bit Firefox. If you install the 64 bit plugin, it will only run in 64 bit Firefox, not 32 bit. Did you install the 32 bit flash I linked above? x64 Firefox is not officially supported by Mozilla yet (there is a nightly that has it, but it is still in development), so we recommend that you continue to use 32 bit Firefox and plugins until it is officially released.

So, if you download the link I gave, so long as you have x86 Firefox (not a nightly, which you don't have), it should work. The whole x64 and x86 thing can be confusing with plugins.

Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (5)

more options

You can follow the instructions on this page to verify if Flash has been installed correctly and troubleshoot the installation: Flash Plugin - Keep it up to date and troubleshoot problems.

more options

I've been to this page numerous times and followed all instructions...I get a sucessfully installed every time but then it can't detect it, neither can mozilla and it doesn't work.

more options

Try downloading and installing this Flash installer:

http://fpdownload.macromedia.com/pub/flashplayer/current/licensing/win/install_flash_player_11_plugin_32bit.exe .

There are two versions of the flash player, one that is ActiveX, and is only for Internet Explorer, and the other that is for nearly every other browser. I gave you a link to the offline installer for the newest version of flash, which is more reliable than Adobe's downloader.

more options

I've got the right version...and my system is running 64bit not 32

more options

Ɖɔɖɔɖo si wotia

Ah, I think that is your problem. You have 64 bit Windows, but you are running 32 bit Firefox. If you install the 64 bit plugin, it will only run in 64 bit Firefox, not 32 bit. Did you install the 32 bit flash I linked above? x64 Firefox is not officially supported by Mozilla yet (there is a nightly that has it, but it is still in development), so we recommend that you continue to use 32 bit Firefox and plugins until it is officially released.

So, if you download the link I gave, so long as you have x86 Firefox (not a nightly, which you don't have), it should work. The whole x64 and x86 thing can be confusing with plugins.