Locked out of Mozilla account – lost 2FA device and backup codes

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3 ŋuɖoɖowo 0 masɔmasɔ sia le wosi 20 views

Firefox Two-factor authentication asked 1 ɣleti si va yi

jbr replied 1 ɣleti si va yi

rnosko 9/23/26, 2:42 AM

False alarm.

rnosko trɔe ŋdi ga 3:26:03 -0700 anyɔnyɔ 23 lia 2026

Bia biabia

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Answer 1 · 2026-09-23 09:42:12.395001+00:00

ŋdi ga 2:47 9/23/26

Well, didn't think this will go to forum...

Answer 2 · 2026-09-23 09:42:12.395001+00:00

ŋdi ga 2:50 9/23/26

Cannot even delete my own question xd

rnosko trɔe ŋdi ga 2:50:43 -0700 anyɔnyɔ 23 lia 2026

Answer 3 · 2026-09-23 09:42:12.395001+00:00

ŋdi ga 3:19 9/23/26

In "Question Tools" in sidebar, you can edit out the question details if no longer relevant here.

For the private ticketing, you'd need to first select "Mozilla account" as the product, not "Firefox" — this is the right form: support.mozilla.org/questions/new/mozilla-account/form