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How can I become an effective Mozilla Support volunteer as a beginner?

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wxie replied
batholomewokoro867
batholomewokoro867

Please provide a clear, beginner-friendly, step-by-step guide explaining how a new Mozilla Support volunteer should research, verify, and answer questions accurately. Include common mistakes to avoid, when to ask for more information, and how to know when it is appropriate to refer a user to an official Mozilla support article.

Please provide a clear, beginner-friendly, step-by-step guide explaining how a new Mozilla Support volunteer should research, verify, and answer questions accurately. Include common mistakes to avoid, when to ask for more information, and how to know when it is appropriate to refer a user to an official Mozilla support article.

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wxie
wxie
  • Contributor Ga 25 wo

I suggest that you start here: https://support.mozilla.org/en-US/forums/support-forum-contributors/

and have a look at: https://support.mozilla.org/en-US/forums/contributors/

Bia biabia

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