Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

New Laptop Sync Issues

  • 8 ŋuɖoɖowo
  • 0 masɔmasɔ sia le wosi
  • 26 views
  • Nuɖoɖo mlɔetɔ jonzn4SUSE

more options
  • Old laptop can no longer access the internet; corrupt Windows 10. Bought a new HP laptop. Have Sync turned on on both laptops but am not getting any favorites, passwords that I desperately need. What are my options given the old laptop can't connect.
* Old laptop can no longer access the internet; corrupt Windows 10. Bought a new HP laptop. Have Sync turned on on both laptops but am not getting any favorites, passwords that I desperately need. What are my options given the old laptop can't connect.

Ŋuɖoɖo si wotia

If it's a no go for you, then mark this issue as resolved and have a nice day.

Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (8)

more options

You are signed into the same Mozilla account on both computers? Are these options checked on both computers? see screenshot What's going on with the old laptop? If it cannot connect via wifi, how about plugging it in.

more options

Only one mozilla profile - why would you ever need more than one? Same sync items on both. Nobody knows what happened to old HP laptop (4 years old) - won't connect via ethernet cable either. Tried full computer reset to reinstall win10 (was never able to get win11 to install) and the reset failed as well. And since I can't connect to any sites (dns server not responding) (connected to internet) my only option is to go to some store and have them reinstall windows. I gave up and bought a new laptop. And what a royal pain this is. It probably wouldn't be so bad except im a full-time caregiver to my mom who has end stage dementia. I'm living at her house and don't even have any flash drives with me. What a nightmare all the way around. Shame on me for not having all my passwords and hyperlinks saved externally.

more options

I would recommend running to your nearest store and getting an external case for your old drive to access the profile from it. Take the drive with you to make sure you get the right case.

more options

With it, you will have a back up.

more options

If the old drive and new drive are both m.2s, you can also try putting the old drive in the new computer and see if it boots. You can also try boot to the old drive if you have it in a external case without having to open up the new computer. Just ideas flowing...  ;-))

jonzn4SUSE trɔe

more options

outside of my comfort zone, but thanks for the ideas. Unfortunately I can't leave the house unless I pay someone $70/hr to sit with mom. I'm just going through and resetting all my passwords and writing it all down. Lesson learned.

more options

It's not as hard as you think. The easy thing to do is to get an external drive to access the old data. Just order from Amazon. Let me see the old drive by posting a pic of it. Also tell me the make and model of the old computer.

jonzn4SUSE trɔe

more options

Ɖɔɖɔɖo si wotia

If it's a no go for you, then mark this issue as resolved and have a nice day.

Bia biabia

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.