Incoming emails into BT internet account lose formatting and attachements
For the last few days emails into my BT Internet account, accessed via Thunderbird, have lost all formatting and attachements and start as below.( I have only copied part of the email). They format OK on the BT email web version and it doesn't happen with emails into my gmail account.
X-SNCR-PAB: Allowe . X-SNCR-VADESECURE: CLEA . X-RazorGate-Vade: gggruggvucftvghtrhhoucdtuddrgeeffedrtdefgddufeehieehucetufdoteggodetrfdotffvucfrrhhofhhilhgvmecuueftkffvkffujffvgffngfevqffonecuuegrihhlohhuthemuceftddunecutfgtvhguucffrghtvgcurghnohhmrghlhiculddvuddmnecujfgurhepfffhkffuggfvtgesmhdtregstddtjeenucfhrhhomheptehllhevlhgvrghrucfknhhsuhhrrghntggvuceophholhhitgihsegrlhhltghlvggrrhdqmhgvmhgsvghrrdgtohdruhhkqeenucggtffrrghtthgvrhhnpeehffeiuefghffghfeuudethfegfffhffffhedukefhleeiheeifeekfeehieffieenucffohhmrghinheprghllhgtlhgvrghrthhrrghvvghlrdgtohdruhhkpdgrlhhltghlvggrrhhlohihrghlthihrdgtohdruhhkpdhtrhhushhtphhilhhothdrtghomhdpsghisggrrdhorhhgrdhukhdpfhgrtggvsghoohhkrdgtohhmpdhinhhsthgrghhrrghmrdgtohhmpdhlihhnkhgvughinhdrtghomhdpthifihhtthgvrhdrtghomhdpfihhihgthhdrtghordhukhenucfkphepudehledrudekfedrvddvgedrvdegjeenucevlhhushhtvghrufhiiigvpedtnecurfgrrhgrmhephhgvlhhopehouddrphhtrheijedtiedrrghllhgtlhgvrghrihhnshhurhgrnhgtvgdrtghomhdpihhnvghtpeduheelrddukeefrddvvdegrddvgeejpdhmrghilhhfrhhomhepsghouhhntggvshdogeehieelieehfedt qdegkeegsgdqlhhfshhhohhppegsthhinhhtvghrnhgvthdrtghomhesvghmjeekheelrdgrlhhltghlvggrrhdqmhgvmhgsvghrrdgtohdruhhkpdhrvghvkffrpehouddrphhtrheijedtiedrrghllhgtlhgvrghrihhnshhurhgrnhgtvgdrtghomhdpshhpfhepphgrshhspdgukhhimhepphgrshhspdgumhgrrhgtpehprghsshdpghgvohfkrfepfgfupdfovfetjfhoshhtpegsthhprhgurhhgihdtvdejpdhnsggprhgtphhtthhopedupdhrtghpthhtoheplhhfshhhohhpsegsthhinhhtvghrnhgvthdrtghomh X-RazorGate-Vade-Verdict: clean 21 X-RazorGate-Vade-Classification: clean Received: from o1.ptr6706.allclearinsurance.com (159.183.224.247) by btprdrgi027.btinternet.com
id 67F7381D38EB21E0 for xxxxx@btinternet.com; Tue, 12 Aug 2025 16:08:15 +0100
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=allclear-member.co.uk; h=date:from:subject:mime-version:to:content-type:cc:content-type:date: from:subject:to; s=s1; bh=HmutvC8ScKJhmBFUbBTHh5hKihwmMBeQZ5aKJz1AkiY=; b=TzeFws5zxQUWzK26s9T4+8UlUiN9h9wzidxCIuBEviyc7xpVyWYseIh057J125YFoZCq aeiA4zn4m8uyCXqMHFQ1pU7RN4QUYTcTTwJYKbErovprsJ1a74F1WRn6Y5a4GZaJn9mXUT yXvA9z8GbcbL3fMCTKKwfQbtsSW6vCEqjaN/+NYNZUYVfaVZteY7qNktPM294ewbFDmtFv lZW+Y9MW9RxiZ09FxKTWJ7vpjS4l7DzL9VWnbmzO0e78/AjQtwDZGnVvb8ZYHhMogoKRjE 1eSPzVTJE8Lgcx/GIxoeMbTw8ncoeo/VCzgB804lz1vkCCTTu5f0Fs1Zl33j1D4Q== DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=sendgrid.info; h=date:from:subject:mime-version:to:content-type:cc:content-type:date: from:subject:to; s=smtpapi; bh=HmutvC8ScKJhmBFUbBTHh5hKihwmMBeQZ5aKJz1AkiY=; b=GuBi8EVaPzL36ZbmNtKXmTG7Ofjrij4ffQWSJ7t57WcuvUnbo8yZbh5N58b1swRBTLaH /tCzIooOxMP+wLKbnv6dcLlAIVgvZ/6LFKf3e42uC0N2GVcTxGCPW383Z6tiSFvcuBZEIL i3e6BuvPeNiT+8Z3ZZwlnnGfoiR4PQ5Rk= Received: by recvd-85cd49b596-tvvkm with SMTP id recvd-85cd49b596-tvvkm-1-689B58DD-2C 2025-08-12 15:08:13.053877452 +0000 UTC m=+5955819.327782232 Received: from docs02.basol.co.uk (unknown) by geopod-ismtpd-4 (SG) with ESMTP id jEZOxBEcSLSI_lcrwPGlGg Tue, 12 Aug 2025 15:08:09.785 +0000 (UTC) Date: Tue, 12 Aug 2025 15:08:13 +0000 (UTC)
Ŋuɖoɖo si wotia
What version of Thunderbird are you using ? Is the BT account POP or IMAP ?
Try this:
- Right click on Inbox folder and select 'Properties'
- click on 'Repair Folder'
- Click on 'OK'
All Replies (2)
Ɖɔɖɔɖo si wotia
What version of Thunderbird are you using ? Is the BT account POP or IMAP ?
Try this:
- Right click on Inbox folder and select 'Properties'
- click on 'Repair Folder'
- Click on 'OK'
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