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Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Unable to sync or reset account

  • 3 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 284 views
  • Nuɖoɖo mlɔetɔ mlabhard

mlabhard
mlabhard

The password I have for sync in Firefox no longer works and there is no option to reset it. Please assist.

The password I have for sync in Firefox no longer works and there is no option to reset it. Please assist.
Screen ƒe photowo kpe ɖe eŋu

Ŋuɖoɖo si wotia

It turns out Firefox wanted my Firefox master password first, before giving me the screen to enter my Firefox account password. Very confusing! I would have thought that it would need one or the other. Why both?

Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (3)

cor-el
cor-el
  • Moderator

In case of issues, try to login to the Mozilla Account via this website using the email address and password.

See also:

cor-el trɔe

mlabhard
mlabhard Biabia la

I cannot login to my Mozilla account. There is no way to reset my password for sync. Notice in the attached screenshot that there is no signin for Sync. At the top it says my account is disconnected. When I try to re-connect it takes me to a screen (see second attached) that has a signin button but no password reset button, and my password no longer works.

mlabhard trɔe

mlabhard
mlabhard Biabia la

Ɖɔɖɔɖo si wotia

It turns out Firefox wanted my Firefox master password first, before giving me the screen to enter my Firefox account password. Very confusing! I would have thought that it would need one or the other. Why both?