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Get Messages triggers antivirus

Thunderbird Troubleshooting
christ1 replied
orrjl
orrjl

I use Thunderbird with multiple email accounts, and whenever it gets emails Bitdefender reports "the file c:\users\me\AppData\Local\Temp\newmsg is infected". I have tried getting messages for each account individually to troubleshoot but still cannot determine which account or what email is triggering this. How do I fix this?

I use Thunderbird with multiple email accounts, and whenever it gets emails Bitdefender reports "the file c:\users\me\AppData\Local\Temp\newmsg is infected". I have tried getting messages for each account individually to troubleshoot but still cannot determine which account or what email is triggering this. How do I fix this?

All Replies (1)

christ1
christ1
  • Contributor Ga 25 wo
  • Moderator

These are some generic suggestions to avoid problems with anti-virus software.

Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile

Don't let your anti-virus software scan incoming and outgoing messages.

Don't let your anti-virus software scan attachments.

Don't let your anti-virus software intercept your secure connection to the server.

Remove any add-ons your anti-virus software may have installed in Thunderbird.

Keep it working. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile