Nothing loads after opening
If I open firefox at all it doesn't load anything. Not webpages, not settings, the only thing it can do is sync and see my phone's webpages. I can do a temporary fix by going to the uninstall page and refreshing the browser instead of uninstalling. If I close it from then on it stops loading.
I have tried closing it in task manager, deleting the .lock file, setting the profile to not read only and restarting my computer. None of these seem to work.
I am on Windows 11 if that helps.
I love this browser and the fact that privacy is number 1. I don't want to switch back to brave or even *shudder* opera...
All Replies (4)
Maybe something here will help: Troubleshoot and diagnose Firefox problems
If you can't find a solution, try a new profile.
https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles#w_start-the-profile-manager-when-firefox-is-closed https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data#w_what-information-is-stored-in-my-profile https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile
You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.
See "Visual Studio 2015, 2017, 2019, and 2022":
- https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist
- https://aka.ms/vs/17/release/vc_redist.x64.exe
- https://aka.ms/vs/17/release/vc_redist.x86.exe
You may also have to install the Visual Studio 2013 Redistributable Package. You need to reboot the computer.
cor-el said
You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll. See "Visual Studio 2015, 2017, 2019, and 2022": You may also have to install the Visual Studio 2013 Redistributable Package. You need to reboot the computer.
So I downloaded the vc_redist x64 and installed it but the problem is still happening. I'll get some screenshots and clips. Is there a log I can send?