Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefax shanges and scrambles bookmarks, creates mutiple folders, multiple bookmarks, etc. as I watch it do it on all of my computers how do I correct this?

  • 2 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 1 view
  • Nuɖoɖo mlɔetɔ cor-el

more options

Firefox scrambled my bookmarks, created multiple bookmarks, etc. I corrected the bookmark list, closed Firefox, and reopened Firefox. The bookmark list was correct as I had just re-done it. However, after a few seconds and while I watched, Firefox again scrambled my bookmarks, created multiple bookmarks, etc. This happens on both my desktop and laptop. What is going on and how do I stop this. This has been going on for several months. Until this problem started, Firefox and its bookmarks worked fine.

Firefox scrambled my bookmarks, created multiple bookmarks, etc. I corrected the bookmark list, closed Firefox, and reopened Firefox. The bookmark list was correct as I had just re-done it. However, after a few seconds and while I watched, Firefox again scrambled my bookmarks, created multiple bookmarks, etc. This happens on both my desktop and laptop. What is going on and how do I stop this. This has been going on for several months. Until this problem started, Firefox and its bookmarks worked fine.

All Replies (2)

more options

If you have sync, and there is a problem anywhere, Shut Down Sync Immediately On All Devices to prevent the problem from spreading. Once the problem is fixed, perform the same repair on all computers/profiles before using sync again.


[v57+] Places Maintenance is built into Firefox.

Type about:support<enter> in the address bar.

You will find Places Database near the bottom. Press the Verify Integrity button.

When done, copy and post the results here.

more options

Note that you may have to restore an older JSON backup in the bookmarkbackups folder/

The name of an automatically created JSON bookmarks backup in the bookmarkbackups folder includes a total item count (folders and separators included) and an hash value to prevent saving the same backup more than once. You also see this count in the Restore menu drop-down list.

  • bookmarks-YYYY-MM-DD_<item count>_<hash>.jsonlz4.