Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

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Windows; installation package not supported by processor type

  • 4 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
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  • Nuɖoɖo mlɔetɔ FF_usrnm

FF_usrnm
FF_usrnm
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Windows installation package fails. Error massage: "This installation package is not supported by this processor type. Contact your product vendor."

Windows installation package fails. Error massage: "This installation package is not supported by this processor type. Contact your product vendor."
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Ŋuɖoɖo si wotia

Perhaps you got a 64-bit version of the program instead of a 32-bit version. Is this for the system-level VPN? I don't have any download links for that myself, so hopefully you can find the alternatives.

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Ɖɔɖɔɖo si wotia

Perhaps you got a 64-bit version of the program instead of a 32-bit version. Is this for the system-level VPN? I don't have any download links for that myself, so hopefully you can find the alternatives.

FF_usrnm
FF_usrnm Biabia la
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Yes, it's for System-level VPN.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Mozilla is partnering with Mullvad for the system-level VPN, and I notice their Windows download is 64-bit only: https://mullvad.net/en/download/

That's not very promising if you have 32-bit Windows 10, but hopefully another support volunteer can tell you definitely one way or the other.

FF_usrnm
FF_usrnm Biabia la
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Thanks for the info. Yes, the Firefox VPN install file for Win10 did work on 64bit.