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Why does this error code appear every time I try to open a webpage: security_err_library_failure?

  • 5 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 3 views
  • Nuɖoɖo mlɔetɔ FredMcD

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I have "Refreshed" Firefox and opened it in "Safe Mode". Neither action resulted in a resolution of the issue. I receive this error message every single time I open the browser and attempt to load a webpage. This has been happening for a week at least.

I have "Refreshed" Firefox and opened it in "Safe Mode". Neither action resulted in a resolution of the issue. I receive this error message every single time I open the browser and attempt to load a webpage. This has been happening for a week at least.

All Replies (5)

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Hi, please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please always :

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

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PkShadow, you did not read my message. I explicitly stated I had tried "Refreshing" with no resolution.

Fred McD can you please explain the links you provided? I have no idea what they relate to.

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You can create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

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jskennard said

Fred McD can you please explain the links you provided?

Sometimes such issues are caused by the security software you are using.