Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

I have a sync account i'm using on several machines but when I try to add it on a new machine sync tells me there is no account associated with my email address

  • 1 ŋuɖoɖo
  • 2 masɔmasɔ sia le wosi
  • 7 views
  • Nuɖoɖo mlɔetɔ the-edmeister

mjmoore10
mjmoore10
more options

I'm successfully using sync on my work PC, a home laptop, and my iPhone. But I can't get it to set up on a new PC. I consistently get an Unknown Account error, whether I try to submit my password or request a password reset.

I'm successfully using sync on my work PC, a home laptop, and my iPhone. But I can't get it to set up on a new PC. I consistently get an Unknown Account error, whether I try to submit my password or request a password reset.

Ŋuɖoɖo si wotia

Mozilla dropped support for "FirefoxHome" on iOS devices quite awhile ago.

If you have a Sync account where you have an iPhone connected to that account, you are probably using the pre-Firefox 29 version of Sync with a 3rd party app [Bookmarks-On-The-Go] -?? on the iPhone - along with older versions of Firefox on the work PC and the home laptop.

Please verify that your other Firefox installations are up-to-date.

Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (1)

the-edmeister
the-edmeister
more options

Ɖɔɖɔɖo si wotia

Mozilla dropped support for "FirefoxHome" on iOS devices quite awhile ago.

If you have a Sync account where you have an iPhone connected to that account, you are probably using the pre-Firefox 29 version of Sync with a 3rd party app [Bookmarks-On-The-Go] -?? on the iPhone - along with older versions of Firefox on the work PC and the home laptop.

Please verify that your other Firefox installations are up-to-date.