Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Update version 33.1 did not find bookmarks

  • 1 ŋuɖoɖo
  • 1 masɔmasɔ sia le esi
  • 14 views
  • Nuɖoɖo mlɔetɔ CoryMH

more options

I opened firefox, it was an upgrade to version 33.1 and all the bookmarks and saved passwords have gone. Now if I restart it is going to upgrade to version 33.1.1. This is the first upgrade in a few years that has lost the bookmarks and saved passwords. Windows 8.1.

I opened firefox, it was an upgrade to version 33.1 and all the bookmarks and saved passwords have gone. Now if I restart it is going to upgrade to version 33.1.1. This is the first upgrade in a few years that has lost the bookmarks and saved passwords. Windows 8.1.

All Replies (1)

more options

Hello,

If you are worried about losing your bookmarks, you can always back them up by following this guide:

After updating if you find that your bookmarks are lost, you can import this file:

You can also back up your profile information (including saved passwords) by following this guide:


Note that losing your information usually means that a file wasn't closed properly and was corrupted. Next time your bookmarks specifically are not recovered, try installing the Places Maintenance extension to run maintenance on the file that stores your bookmarks/browsing history information. Please read the following articles first as they provide helpful hints and instructions that may be relevant to you:

See also: Recover lost or missing Bookmarks

Let us know if that helps.

CoryMH trɔe