Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Firefox 31.0 EV-Certificate not showing green address bar in some cases

Refund
Refund
more options

I'm on vacation, using a public (non-password protected) wifi connection in a hotel.

My bank's website is using an Extended Validation Certificate, hence the address bar should be green. Yet, right now, the address bar is no longer green (but it does show the lock icon). I checked some other TLS sites and, for example, https://www.verisign.com/ does show a green address bar. I also checked in Internet Explorer, which does show a green address bar. I compared the version and fingerprint for the certificates in Internet Explorer vs Firefox and they match.

Is this a known issue? If not: has anything changed in Firefox 31.0 that could result in this?

Cheers, Refund.

P.S. Yes, I contacted my bank, their advice is to download and install Google Chrome because: 'Their experience with Chrome is better than with Firefox.' and see if the address bar stays green.

I'm on vacation, using a public (non-password protected) wifi connection in a hotel. My bank's website is using an Extended Validation Certificate, hence the address bar should be green. Yet, right now, the address bar is no longer green (but it does show the lock icon). I checked some other TLS sites and, for example, https://www.verisign.com/ does show a green address bar. I also checked in Internet Explorer, which does show a green address bar. I compared the version and fingerprint for the certificates in Internet Explorer vs Firefox and they match. Is this a known issue? If not: has anything changed in Firefox 31.0 that could result in this? Cheers, Refund. P.S. Yes, I contacted my bank, their advice is to download and install Google Chrome because: 'Their experience with Chrome is better than with Firefox.' and see if the address bar stays green.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

What do you see in "Tools > Page Info > Security" if you click the padlock and click the "More Information" button? Are there any other icons on the location/address bar like a shield or exclamation mark?

If there is a shield icon to the left of the "Site Identity Button" (globe/padlock) on the location/address bar then that means that mixed active content is blocked.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Similar report from yesterday (unsolved): Address bar does not turn green on EV secure website anymore? (Paypal)