Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije
Wócynjony

Authentication error in VPN app on Android

Firefox za Android Wugbaśe a konektiwita
Denys wótegronjony
lene_kunert
lene_kunert

VPN app is successfully running on my laptop, but trying to activate it on my Android phone is always ending up in authentication error. Could somebody pls help, what can I do to have VPN on my phone as well?

Thanks!

VPN app is successfully running on my laptop, but trying to activate it on my Android phone is always ending up in authentication error. Could somebody pls help, what can I do to have VPN on my phone as well? Thanks!

Wšykne wótegrona (1)

Denys
Denys
  • Moderator
  • Jaden z 10 nejlěpšych sobustatkujucych

Hi,

Mozilla VPN is one of our premium products. In order to get premium support from a dedicated agent, please submit your question with your Mozilla VPN app by going to Settings > Help > Contact Support. Alternatively, you can sign in to the Mozilla account connected to your subscription here (if not already) and then use this link.

Stajśo pšašanje

Musyśo se pla swójogo konta pśizjawiś, aby na pśinoski wótegronił. Pšosym stajśo pšašanje, jolic hyšći njamaśo wužywaŕske konto.