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I get frequent errors that "connection to server pop.xxx.net.il was reset." but at the same time, TB does download my messages

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A search showed that others have experienced this same error message, but as far as I can tell, they all were unable to access their email. These messages began appearing about a month ago. They pop up in Troubleshooting Mode. They did not in Windows Safe Mode. AVG and ZoneAlarm are not the culprits.

A search showed that others have experienced this same error message, but as far as I can tell, they all were unable to access their email. These messages began appearing about a month ago. They pop up in Troubleshooting Mode. They did not in Windows Safe Mode. AVG and ZoneAlarm are not the culprits.

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Can it be that in this great, big TB community that not even one person has any ideas?!

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No one?

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Please post the full error message, or screen shot.

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At last, a response! Thank you! Screen capture uploaded.

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Thanks. Please also always state your full Thunderbird version number. If it is ESR 140, then the cause is unlikely to be Thunderbird.

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146.0.1

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They did not in Windows Safe Mode. AVG and ZoneAlarm are not the culprits.

Windows safe mode disables anti-virus software. If the problem doesn't occur in Windows safe mode, this strongly suggests that anti-virus software is involved.

These are some generic suggestions to avoid problems with anti-virus software.

Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile

Don't let your anti-virus software scan incoming and outgoing messages.

Don't let your anti-virus software scan attachments.

Don't let your anti-virus software intercept your secure connection to the server.

Remove any add-ons your anti-virus software may have installed in Thunderbird.

Keep it working. https://kb.mozillazine.org/Keep_it_working_-_Thunderbird

And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile

Wrt Zone Alarm firewall - what is this good for? Windows has a built-in firewall, and there is absolutely no need for any 3rd-party firewall solution.

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Thank you for your reply. I ruled out AVG because I disabled it temporarily and the error messages kept on coming. ZoneAlarm: I've been using the free version since long before Windows added a firewall. I trust it, so why switch?

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