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After this last "update" that went backwards in usefulness I can not find folders that I had with a lot of info I want and need, both business and personal. IF this can not be fixed do you have a recommendation for a better free email client system? I have lost needed information.

Your how to find what version I'm using is garbage, try to either make the instructions complete with a step by step for what option to go to or make it an auto fill when coming to this page. I had to guess.

Thank You Mike Gert [redacted]@gmail.com

I'm running Thunderbird v. 153.6.0esr (64-bit) on my notebook computer desktop. Yesterday I attempted to re-add an e-mail account to Thunderbird after deleting it to update the settings for that account so that they'd properly align with my ISP's server settings for the account. This originally came about after I changed the account password a couple of times, and found myself unable to send e-mail from Thunderbird. I was, and still am, able to send e-mail from the ISP's webmail app, however.

I installed the update to the Program files folder, which was the default location. Immediately after upgrading, I noticed that the deleted user e-mail account was restored in Thunderbird. The account settings, including server settings, appeared to be correct. Upon closer inspection, I also noticed that the most recent e-mails saved in the inbox and in folders for the two accounts with the same domain name dated back to last year or earlier, even though I received many e-mails addressed to those accounts in Thunderbird since then I can't explain why that happened. Something else rather strange happened: Both the former Thunderbird installation v. 153.6.0esr (64-bit) and the new, upgraded installation v. 160.0 (64-bit) now appear on my Windows taskbar. The first couple of times I did the upgrade to v. 160.0 (64-bit), that version's icon vanished after a few minutes and I was left with the previous v. 153.6.0esr (64-bit). Today, however, I launched Thunderbird from the upgraded Thunderbird.exe app found in the Program folder, which accounts for why the upgraded app's icon still appears on the taskbar. Yet I can still run the previous version just as I could before the upgrade, albeit without the previously deleted user account I sought to restore.

Although what I described may sound like a blessing as I have my choice of versions to choose from right on the taskbar, Moreover, two related Thunderbird apps were restored as well following the upgrade: Lightning and my Address book, although with the same date limitations mentioned above concerning the e-mail files. This very much concerns me, especially because the e-mail files in the upgraded version appear to be outdated by, at first glance, four months to > 1 year. I'm also concerned because I thought the upgrade process would be automatic. This upgrade, however, was anything BUT automatic.

I find myself getting busier with work these days, and as we're nearing the holiday season. I simply don't have time to troubleshoot this now. I can use Thunderbird on my mobile phone without a problem. I don't wish to use it on the ISP's webmail app as it would simply be too inconvenient in the long run. Please help if you can, at least by offering or providing an explanation of why the above anomalies happened. Also note that I have a recent full image backup of my hard disk. I'll be glad to make screenshot images of this latest configuration available to you upon request.

I have one more, but related, request. If you know of a way I can restore the deleted user account I referred to above to my previous version of Thunderbird, 153.6.0esr (64-bit), let me know what that is and I'll gladly delete the new v. 160 I upgraded to. I'd like to be able to upgrade to that version smoothly and without the inconsistencies I encountered with this upgrade, but I recognize the need to do it without losing at least a year's worth of e-mail data, as described above.

Every major update (158.x -> 159.x for example) causes my firefox install to present a 'cannot load XPCOM' error.

I know how to fix it, just uninstall, then reinstall. However this is almost a weekly occurrence and I have firefox installed on my work PC which due to company policy requires submitting an IT ticket, waiting for IT to get back to me, just to punch in admin credentials.

Is there a way I can stop auto-updates, so that at least I can plan when I need to call IT? Or change the installation type such that I don't need admin to auto-update?

I have a hunch that since updating/installing any software requires admin login the auto-updater is trying to do this and failing, thus the XPCOM error which is commonly attributed to interrupted installation.

Other info, I have two profiles (post 150.x new profiles not the older ones) work and personal. Both are logged in via email and have sync, so that i can use home pc, work pc, and work laptop interchangeably. I have only experienced XPCOM issues on the work PC.

There’s a new module in Finder on my iMac named “Update”. The only thing I updated recently is Firefox. When Firefox automatically updates, is an update module placed in the computer? It appears the same as any internal or external drive and Finder.

I have a Win10 PC and a Win11 Notebook. Yesterday I could open my email accounts on both: PC and Notebook. But today suddenly I get the notification, the Thunderbird versions are different and I can not open my email account. Thunderbird versions on PC: 153.6.0esr and Notebook: 159. Why did Thunderbird on the PC not actualise automatically to a newer version, even under Help/About is written "Thunderbird is actualised"?? see attached screenshot.

Why doesn't Mozilla have updates in app or on your website. Have Firefox focus from original release. Don't have Google play account & don't want one. You have released new versions but I'm locked out. Let us all not bow down to the evil corporate impire. We should all be open source. Thank you for your great work.

When Thunderbird last updated it trashed my email client. I have been in the process of trying to rebuild it. I am now at the point of having changed the StartWithLastProfile=1 to a 0 so it comes up with a choice of profiles. Unfortunately this is a blind alley. When I tell it to choose the profile with all my emails, etc. I get the attached screen. "More information" does not help. I cant get access to my Thunderbird to confirm my build but based on what I have here I think it is 158ESR. I'm surprised that it thinks this is an older version since this is what Support told me to install in order to get provider for Google calendar add on to work. Someone please help me to get past this point and on to restoring Thunderbird to health. Thank you