Forum der Gemeinschaft Thunderbird

Dear All,

I have the reoccuring problem, that certain Emails won't laod. They are in the Inbox, but when I click on them to see the content, Thunderbird only shows a black screen and is stuck in "Loading...". If I switch to troubleshoot mode, Emails load correctly - independent of whether addons are switched on or off in the troubleshoot mode.

I believe it mostly affects emails with attachments, but it is not limited to them.

I'm running Thunderbird Beta Version 146.0b3 (64-bit).

Does anyone know how to troubleshoot this, or has an idea where the problem might lie?

Best, Uli

Ladies and Gentlemen

Please how do I export my Mozilla to my Chromebook. I have been directed to find a QR code at Menu\Tools\Export for Mobile, but there is no "Export for Mobile" tab in my Mozilla

So how do I export the whole lot to my chromebook, please?

Rgds, Tim

Bei jedem Öffnen von Thunderbird bekomme ich mindestens 200 mal diese Fehlermeldung angezeigt. ich habe mit Mail Merge gearbeitet, jetzt jedoch deinstalliert: Dennoch permanent die Fehlermeldung. Wie kann ich den Fehler beheben? Siehe Screenshot

Hello everyone,

like the title says, I want to set appointments in the calendar to private. I have shared calendars. Therefore, I need to be able to set some invitations to private.

In Outlook, it's no problem to set an accepted appointment to private, but in Thunderbird, this option only seems to be available for appointments I have created myself.

I'm using the latest version (145) and I've setup my office 365 email account. I'm trying to setup my calendar account as well but when I enter location, username and password it says that my credentials were not accepted.

I assume this means that TB is using legacy un/pw authentication which is no longer supported instead of OATH2. There is, however, no option to select OATH2 in the calendar setup process (like there is for email).

Are office 365 calendars supported by TB 145?

Hello Everyone,

In Thunderbird, I'm receiving a notification that I had a new email, but then it disappeared and didn't appear in my inbox. It reappears after about an hour. (but i'm not sure if i'm receiving all the email email or not) This happened after updating to Windows 11.

There is enough space. I uninstalled and reinstalled. It's up to date. The emails are not in any other folders. The same problem occurs on the website. Everything is working OK with my company email address; the problem only occurs with my personal email address, and I use both on the same laptop. This issue happens with all received emails from all email providers, such as Gmail and Hotmail..etc. Can anyone help me with this issue?

Maybe a red herring: I was in the middle of doing a Documents folder backup when I decided to open Thunderbird for some reason. Got an Unable to Load Profile type of message. And my attempts at a fix seem to just send me further down a rabbit hole. I started out by renaming my profile.ini file, but I really didn't know what the heck I was doing and possibly caused more harm than good. Then I tried to find my profile file/folder itself, using the Thunderbird > Troubleshooting > Profile Folder path and doing an import from inside TBird but that ended up with various problems such as drilling down to the profile folder from within TBird but then when I clicked Select Folder in Thunderbird, that didn't trigger any sort of import.

I also spent a good deal of time trying to find my AppData folder, finally being able to view it (a hidden folder, apparently), and saw several recently-dated profile types of folders, but again, I couldn't manage to "hook up" any of those folder/files from starting inside TBird and selecting Import... I ended up just stuck inside a folder, not triggering any Importing activity.

Finally I found a profile folder (5yed...) at a higher level on my PC than inside that long AppData Roaming Thunderbird path. THIS profile was inside: D:\DOCS\Thunderbird\Profiles

Now THAT folder I managed to get an Import to trigger. But the result was an Error Message telling me to go find my Error Console. Can you please see the attached Error Code display screengrab and tell me there's hope that this was at least the right file but just poor results that I can fix somehow???

The following is my copy/paste of the text I see in the Error Console display that's in my screengrab after trying to import the above 5yed... profile, in case it helps you see it better:

1765349209272 addons.xpi WARN Checking C:\Program Files (x86)\Mozilla Thunderbird\distribution\extensions for addons WebGL context was lost. 2 Troubleshoot.sys.mjs:727:17 Content-Security-Policy: This site (https://www.mozilla.org) has a Report-Only policy without a report-uri directive nor a report-to directive. CSP will not block and cannot report violations of this policy. thunderbird downloadable font: Glyph bbox was incorrect (glyph ids 441 459 695) (font-family: "Open Sans" style:normal weight:700 stretch:100 src index:0) source: https://updates.thunderbird.net/media/fonts/opensans-bold.woff2 downloadable font: Glyph bbox was incorrect (glyph ids 459) (font-family: "Open Sans" style:normal weight:400 stretch:100 src index:0) source: https://updates.thunderbird.net/media/fonts/opensans-regular.woff2 Uncaught (in promise) NS_ERROR_FILE_NOT_FOUND: Component returned failure code: 0x80520012 (NS_ERROR_FILE_NOT_FOUND) [nsIFile.copyTo]

   _recursivelyCopyMsgFolder resource:///modules/ThunderbirdProfileImporter.sys.mjs:652
   _recursivelyCopyMsgFolder resource:///modules/ThunderbirdProfileImporter.sys.mjs:661
   _mergeLocalFolders resource:///modules/ThunderbirdProfileImporter.sys.mjs:634
   _importServersAndAccounts resource:///modules/ThunderbirdProfileImporter.sys.mjs:243

ThunderbirdProfileImporter.sys.mjs:652

Also attached below are also:

• a screengrab of a set of profiles I found, but when I drilled down to them from within TBird's Import selections and clicked Select Folder, as far as I got was an open folder, or something like that.
• Thunderbird's Troubleshooting Info "Profile Folder" path.
• Message telling me to see the Error Console. The message appeared right after I tried importing the profile that's stated in TBird's Troubleshooting Info "Profile Folder" path.

Here's the copy/paste of the Error Console message display after my try at importing the profile that is in the path that TBird's Troubleshooting Info page "Profile Folder" states (maybe it's the same as my 5yed...profile import try's Error Console display, dunno:

1765353636640 addons.xpi WARN Checking C:\Program Files (x86)\Mozilla Thunderbird\distribution\extensions for addons Content-Security-Policy: This site (https://www.mozilla.org) has a Report-Only policy without a report-uri directive nor a report-to directive. CSP will not block and cannot report violations of this policy. thunderbird WebGL context was lost. 2 Troubleshoot.sys.mjs:727:17 downloadable font: Glyph bbox was incorrect (glyph ids 441 459 695) (font-family: "Open Sans" style:normal weight:700 stretch:100 src index:0) source: https://updates.thunderbird.net/media/fonts/opensans-bold.woff2 downloadable font: Glyph bbox was incorrect (glyph ids 459) (font-family: "Open Sans" style:normal weight:400 stretch:100 src index:0) source: https://updates.thunderbird.net/media/fonts/opensans-regular.woff2 Uncaught (in promise) NS_ERROR_FILE_NOT_FOUND: Component returned failure code: 0x80520012 (NS_ERROR_FILE_NOT_FOUND) [nsIFile.copyTo]

   _recursivelyCopyMsgFolder resource:///modules/ThunderbirdProfileImporter.sys.mjs:652
   _recursivelyCopyMsgFolder resource:///modules/ThunderbirdProfileImporter.sys.mjs:661
   _mergeLocalFolders resource:///modules/ThunderbirdProfileImporter.sys.mjs:634
   _importServersAndAccounts resource:///modules/ThunderbirdProfileImporter.sys.mjs:243

ThunderbirdProfileImporter.sys.mjs:652

Thanks for any help in getting through this.

Hi I was using TB 142 without problems. When upgrading to 143 ou 144.B4 I have problems sending mails to all users after some times. Usually the first mails are sent immediatly but after around 10 mails, I have very slow response (varies from 5 sec to more than 1 minute and sometimes timeout). Usually quitting TB solves the problem but this is very annoying. I went back to 140LTS and sems to have no longer this problem. This was tested on many diffrent networks. I am running under Fedora release 42

Thanks

Optus (Australia) emails can't be sent or received by Thunderbird on my PC via my Optus wifi internet connection. I can use emails on my phone via mobile data with wifi turned off (different email client on the phone, though). Optus checked all the settings on my PC with me and they are all correct. They insist that it is a Thunderbird issue (doubtful, IMHO) and that I contact you. Is there an issue with Thunderbird connecting with Optus email? If so. is there any resolution to the issue? If not, can you confirm no problem from your end so I can get back to them (again!)

I recently upgraded my older PC from Windows 7 to Windows 10. Thunderbird worked fine for a few days following the upgrade, but when I went into it today, all the local folders were gone. 4GB worth of e-mails. Good thing I backed up four days ago, so I haven't lost much.

I have searched through the help given earlier for a similar problem, but can't seem to still get Thunderbird to work properly. Furthermore, Thunderbird won't import the backed-up data. I also can't get the menu bar to show along the top. What all am I doing wrong?

Been getting a bunch of this, usually in my TB TRASH folder, I think from the Outlook online server.

The server couldn't retrieve the following message:

Subject: "Stephen Tanner"

From: "Not available" ("Not available")

Sent date: 10/31/2024 2:25:02 PM

The message hasn't been deleted. You might be able to view it using either Outlook or Outlook Web App. You can also contact the sender to find out what the message says.

What does this mean? Outlook or Thunderbird? What do I need to do?

When I click on an email, instead of just showing the email, it sets up a Reply screen showing From me and To Me. At the bottom there is an alert: "A unique identity matching the From address was not found. The message will be sent using the current From field and settings from identity......" (lists my email user name and address). Im not clicking Reply, I'm just double clicking the message to Read it.

Running Sequoia 15.7.2 on MacBook Air. It just started today. I have turned it off and on, no change.

I'm trying to add a second email account from my domain into Thunderbird and on the password test page I get an error. Of course the server exists, my other email account also uses it. How do I fix this or is this a problem with Thunderbird?

I am having severe problems downloading and syncing my emails with TB 142.0. I opened TB this morning, for example, and it took more than 20 minutes for it to download my emails. When I go to the next email, it takes a couple of minutes to load it. I have had some issues with slow syncing before, but this is very bad. I note that the emails work fine on my phone. Also, this happens on my main Gmail hosted account, but also on my other Siteground hosted accounts. TB seems to be lost in some kind of loop when syncing.

We have about 40 people still using Thunderbird with Exchange Online. One person is seeing many empty grayed-out folders and subfolders in Thunderbird. If you try to delete them, they come back. If you try to unsubscribe the folder, it comes back. They persist from client to client, computer to computer. Logging directly into Exchange Online using OWA does not show the folders. Unchecking "Show only subscribed folders" causes them to disappear." But they still show up if you right click on the account and click Subscribe. I have already opened a case with Microsoft and they say it's a client issue and not an Exchange Online issue.

In both my Inbox and my saved email folders, when I click on an end-to-end encrypted email, Thunderbird (v145) displays "Loading Message..." and then blocks with a spinning blue "working" cursor for on the order of 30-60 seconds. The Thunderbird dialog then appears to make some progress, as the windows seems to "flash" as if it's being cleared, but the email content doesn't appear. After about another 20-30 seconds, the encrypted email contents appear, correctly decrypted.

This long delay only occurs when I click on encrypted email messages, and it happens every time I click on an encrypted email message, and this behavior only started occurring in the past couple of days (correlated, I believe with Thunderbird updating to v145) so I think it's safe to assume the issue is with end-to-end encryption/decryption in Thunderbird v145.

I then click on cancel to get it off my email screen. However it continues to pop up whenever I try to get my email, even though the mail comes through, it says can not connect to server. Very confusing. Anyone have this issue?

After Windows installed an update in the middle of the night I can't open Thunderbird and I've tried uninstalling it and reinstalling with success.

It says: Thunderbird is already running, but is not responding. The old Thunderbird process must be closed to open a new window.

I've rebooted the PC, shut down the PC, ended the task and still nothing. It seem that Thunderbird didn't shut down correctly and the system still thinks that it's open and running. Anyone know how I can fix this issue?

Thanks,

Gregg