Forum der Gemeinschaft Firefox

I have received today 16/10/2026 an email purporting to be from Firefox telling me that my account will be terminated in 7 days and account totally deleted. I'm not sure it's genuine as I use Firefox regularly as my main server. If it is correct can you indicate how I maintain my access to the web and my Firefox account please? "Message: Your Mozilla account and data will be deleted in 7 days Your Mozilla account is used to access free privacy and browsing products like Firefox sync, Mozilla Monitor, Firefox Relay, and MDN. Your account and your personal data will be permanently deleted on Friday, Oct 23, 2026 because you haven’t been active". Roberto Franceschini vespasianimp@yahoo.co.uk

Almost 3 years ago I got married and changed my last name. My Hotmail address has my old last name, so I started a new Outlook address & tried to get started here using that. I was hoping that any email from Mozilla would go to the Outlook address, but I just got an email at the Hotmail address saying that I hadn't signed in for 2 years. I do remember a few times I had trouble signing in. The "owner" of this computer is still me - using my maiden name - if that matters. Now I don't know if I have more than one Mozilla account or what. Is there some way I can get things sorted out?

I recently bought a new computer and I need to know how to register this computer to my Firefox account,. and also remove my old computer from my account and keeping the same account number.

I got charged for a VPN and make sure that it wasn't I was not able to cancel the subscription in time because it said I didn't even have a subscription that it wasn't even going to charge because there was nothing even signed up. today I get charged for the service and I never wanted it. Please advise on what's the next steps.

Twice in recent weeks I received the message "Your account and your personal data will be permanently deleted on [Wednesday, Jun 10, 2026] because you haven’t been active" at my email address of [edited] @gmail.com. However, my email on your records is [edited] @yahoo.com. I access both of those email accounts on my computer (Windows 11) through my Firefox browser.