Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

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I keep getting "not responding" message

Thunderbird Absturz und langsame Leistung
christ1 beantwortet
nickwhitten
nickwhitten

Whenever I do anything with email I get a message "not responding" which causes a delay for a few minutes before it proceeds This occurs with almost every action Open email, delete email, browse a different folder (eg Inbox to Sent) it suddenly started happening yesterday

Whenever I do anything with email I get a message "not responding" which causes a delay for a few minutes before it proceeds This occurs with almost every action Open email, delete email, browse a different folder (eg Inbox to Sent) it suddenly started happening yesterday

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christ1
christ1
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What is your anti-virus software?

nickwhitten
nickwhitten Fragesteller

Windows Defender I did full scan and there was no change

I must add the first indication of an issue was the appearance of 60+ messages in my Spam folder all saying "the message you sent could not be delivered etc" the standard non-delivery message I hadn't sent any such message There were also two unusual messages (not in Spam) which looked like they were linked which I deleted

Then attempts to send email failed with message "too many items in your system" or words to that effect That happened both with Mozilla and direct from xtramail That problem went away after turning the computer off but the "not responding" one has remained

christ1
christ1
  • Top 25 Contributor
  • Moderator

Try to start Windows 10 in safe mode with networking enabled.

Does the problem go away?

Windows safe mode disables anti-virus software. This is a troubleshooting step, not a solution.

Note, Windows safe also disables WiFi. So you'd need a wired LAN connection for Windows safe mode.

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