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Firefox for iOS crashing when signed into synched account

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Malcolm Long
Malcolm Long

When logged into a synched account, my Firefox for iOS has been crashing for 2 days. iOS version 18.7.1. First started when I attempted to send a page from my iMac desktop to my iphone. It didn't send, so I attempted again. Still didn't work. Firefox for iOS started crashing when attempting to open a new tab. Then it progressed to crashing whenever I attempt to open Firefox. I then proceeded to:

  • Restart phone
  • Dump all cache & cookies etc. in iOS Firefox
  • Remove iOS Firefox and install new version

However, whenever I sign back into my synched account, the crashing starts again.

So for now just staying signed out of Firefox for iOS, and it's working fine. Hoping this gets fixed somehow in the future, future, future...

When logged into a synched account, my Firefox for iOS has been crashing for 2 days. iOS version 18.7.1. First started when I attempted to send a page from my iMac desktop to my iphone. It didn't send, so I attempted again. Still didn't work. Firefox for iOS started crashing when attempting to open a new tab. Then it progressed to crashing whenever I attempt to open Firefox. I then proceeded to: * Restart phone * Dump all cache & cookies etc. in iOS Firefox * Remove iOS Firefox and install new version However, whenever I sign back into my synched account, the crashing starts again. So for now just staying signed out of Firefox for iOS, and it's working fine. Hoping this gets fixed somehow in the future, future, future...

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Paul
Paul
  • Moderator
  • Top 10 Contributor

Hi

I am sorry to hear that Firefox for iOS is crashing. I hope that we can help resolve this for you. Before following the steps below, please make sure that you have updated both your iOS device and Firefox for iOS to the latest versions available.

As a first step, close down many of the tabs that you have open to as few as possible. Does this help reduce the incidence of a crash?

If this does not resolve the issue, open the iOS Settings app, select General then iPhone Storage. Find Firefox and select Offload App. Does this help?

Failing that, we will need to look into this in more detail with some logs from inside your copy of Firefox for iOS. This article will walk you through getting both crash logs and Firefox logs. When you have them, please file them here (a GitHub account is required) so that our developers can look into this further for you.

I hope that this helps.

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