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thunderbird hangs when I try to write a reply (win11 64-bit) SOLVED by setting accessibility.force_disabled to 1 (bug1972457)

Thunderbird Leistung und Konnektivität
Wayne Mery beantwortet
sandeleh
sandeleh

This has happened the last two times I've tried to write a reply. I will be writing along and all of a sudden the screen dims and I get the blue circle thingy. Thunderbird locks up and doesn't come back but the red exit button is available. Of course, I lose all the reply I've written. I've never run into this error before and I've been using Thunderbird for years. I'm running v. 139.0.2 (64-bit) on a win-11 laptop, Firefox in the background but no other programs running. I clear my cache at the beginning of every month, so I did that this morning before starting any programs.

This has happened the last two times I've tried to write a reply. I will be writing along and all of a sudden the screen dims and I get the blue circle thingy. Thunderbird locks up and doesn't come back but the red exit button is available. Of course, I lose all the reply I've written. I've never run into this error before and I've been using Thunderbird for years. I'm running v. 139.0.2 (64-bit) on a win-11 laptop, Firefox in the background but no other programs running. I clear my cache at the beginning of every month, so I did that this morning before starting any programs.

Geändert am von Wayne Mery

Alle Antworten (2)

Wayne Mery
Wayne Mery
  • Top 25 Contributor
  • Moderator

Ausgewählte Lösung

  1. get to config editor https://support.mozilla.org/en-US/kb/config-editor
  2. in search type: force
  3. look for: accessibility.force_disabled
  4. default has zero 0 setting
  5. click on the pencil icon
  6. Remove the zero and type : 1
  7. click on the tick icon to save.
  8. Restart Thunderbird

Please report on results. If it helps, then you are seeing Bug 1972457 - TB freezes ("Not Responding") while typing email reply; accessibility.force_disabled value 1 fixes it.

Note it will disable accessibility features such as screen readers.

Wayne Mery
Wayne Mery
  • Top 25 Contributor
  • Moderator

sandeleh, Thanks for your efforts.

If you can supply the information mentioned at https://bugzilla.mozilla.org/show_bug.cgi?id=1972457#c27 it may be helpful.