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Set up your existing (Thunderbird acct) email address results in error message

Thunderbird E-Mail und Nachrichten
sfhowes beantwortet
Bruce Wendling
Bruce Wendling

Hello, I installed Thunderbird on a Windows 11 computer and I receive the message to "Set up and Existing email address" When I put in user name, password and email I receive an error message saying the server cannot be found. I also tried deleting and reinstalling the Thunderbird program, but have the same result.

So, how do you put in the needed info to move beyond the error message?

Thanks,

R

Hello, I installed Thunderbird on a Windows 11 computer and I receive the message to "Set up and Existing email address" When I put in user name, password and email I receive an error message saying the server cannot be found. I also tried deleting and reinstalling the Thunderbird program, but have the same result. So, how do you put in the needed info to move beyond the error message? Thanks, R

Alle Antworten (4)

david
david
  • Top 10 Contributor

please post error message and screenshot of the setup page at time of error. thank you.

Bruce Wendling
Bruce Wendling Fragesteller

After done is clicked in Set up existing account the before and after pic is posted showing the server cannot be found.

david
david
  • Top 10 Contributor

it isn't saying the server can't be found. that is one of three possibilities. My suggestion is to remove the account completely, start over and do not include password during setup. that usually helps verify that the server is being properly configured. and then wait for the prompt for email password.

sfhowes
sfhowes

For a stny.rr.com account, use the manual config. with these settings:

incoming mail.twc.com, 993, SSL/TLS, normal password, email address

outgoing mail.twc.com, 587, STARTTLS, normal password, email address

https://www.spectrum.net/support/internet/email-settings/