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monitor does not work: Application error: a client-side exception has occurred (see the browser console for more information).

  • 7 Antworten
  • 3 haben dieses Problem
  • 138 Aufrufe
  • Letzte Antwort von James

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No way to ASK a question in the Monitor section, there is no GET HELP button.

Application error: a client-side exception has occurred (see the browser console for more information).

In general, getting to the "ask a question" button in the support website is like finding hens teeth.

Didn't there used to be a Discussions forum, where you could see all of the questions being asked?

No way to ASK a question in the Monitor section, there is no GET HELP button. Application error: a client-side exception has occurred (see the browser console for more information). In general, getting to the "ask a question" button in the support website is like finding hens teeth. Didn't there used to be a Discussions forum, where you could see all of the questions being asked?

Ausgewählte Lösung

The monitor product webpage does not follow the look & feel of the other pages. They all have a green colored "get help" button - although you have to go several pages deep to find it.

The monitor product does not have that - so everyone looking for the green button will be frustrated. I posted here since it was the only way I could find to communicate the problem. I did eventually find a way to get help, but it was blue and did not say "get help" and also could only be found several pages deep.

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Hilfreich?

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You may be thinking of a different forum.

What steps are you trying to take when you get that error?

I assume you can view https://monitor.mozilla.org/. Is the problem with signing in? Loading the dashboard? Adding an address? Etc.

Hilfreich?

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I'm speaking of the new Mozzilla thing "monitor" that looks for your personal information being sold. That page has no green "get help" button.

Hilfreich?

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Is this thread just for your complaint about this site or do you have a question about Monitor that you want to ask here?

Hilfreich?

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See:

Note that not all webpages may work with your Firefox 78.15.0 version. You can check the Web Console to see if there is more detail available.

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Ausgewählte Lösung

The monitor product webpage does not follow the look & feel of the other pages. They all have a green colored "get help" button - although you have to go several pages deep to find it.

The monitor product does not have that - so everyone looking for the green button will be frustrated. I posted here since it was the only way I could find to communicate the problem. I did eventually find a way to get help, but it was blue and did not say "get help" and also could only be found several pages deep.

Hilfreich?

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The Mozilla products that are subscription based like Mozilla VPN, Monitor Plus, MDN Plus, Pocket, you do not post threads in https://support.mozilla.org/en-US/questions/ but rather contact agent support.

Hilfreich?

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