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Cannot retrieve mail after pwd change

  • 5 Antworten
  • 0 haben dieses Problem
  • 38 Aufrufe
  • Letzte Antwort von david

Paul Cassel
Paul Cassel

I had to change my gmail pwd due to a possible security breach as reported to me by Experian.

After the change, Tbird flashed this error message upon the next startup (please see image)

After about 20 minutes of poking about, I found where I could change the password for my google account. I changed it to the new password. There is zero chance I got it wrong because I copy/pasted it from my pwd mgr. I still get this error message making T'bird useless to me.

I'm definitely let down that such as simple op as pwd change was so difficult to find and now seems impossible to do. I haven't a CLUE what the STAT command is or how to address this condition.

Any suggestions are greatly welcomed.

I had to change my gmail pwd due to a possible security breach as reported to me by Experian. After the change, Tbird flashed this error message upon the next startup (please see image) After about 20 minutes of poking about, I found where I could change the password for my google account. I changed it to the new password. There is zero chance I got it wrong because I copy/pasted it from my pwd mgr. I still get this error message making T'bird useless to me. I'm definitely let down that such as simple op as pwd change was so difficult to find and now seems impossible to do. I haven't a CLUE what the STAT command is or how to address this condition. Any suggestions are greatly welcomed.
Angefügte Screenshots

Ausgewählte Lösung

Thank you. That did it. I greatly appreciate your help. Honestly, I doubt I'd ever have solved it on my own.

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Alle Antworten (5)

david
david
  • Top 10 Contributor

You didn't give the details. I presume you changed your password online. I think you may need to remove the saved password in Thunderbird and let Google prompt for your password.

Paul Cassel
Paul Cassel Fragesteller

The password is changed in Google and I can access the account directly through the Web. I cannot through T'bird. I changed the password in T'bird using Settings, Saved Logins and then edited the password associated with the Provider to the new password that matches the new google password.

What does this STAT business mean? I expect an error message to also contain some hint as to remedy the issue.

What does STAT mean and how may I remedy that error condition? Thanks.

david
david
  • Top 10 Contributor

What I'm saying is that you are not authorized to manually change the password on Thunderbird for a Gmail account. It MUST be done by Google in its prompt. The password for web access is never the same password (for Gmail) as the password on the PC. You need to remove the password that is saved and then get the google prompt.

Paul Cassel
Paul Cassel Fragesteller

Ausgewählte Lösung

Thank you. That did it. I greatly appreciate your help. Honestly, I doubt I'd ever have solved it on my own.

david
david
  • Top 10 Contributor

You're welcome. I was glad to assist.