Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Nummer anzurufen, sie per SMS zu kontaktieren oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Learn More

The system keeps putting emails from a regular sender into spam.

  • 7 Antworten
  • 5 haben dieses Problem
  • 1477 Aufrufe
  • Letzte Antwort von WhiteMoon

more options

This was never an issue but the last 3 months all emails from a particular sending keep getting sent to spam. I have added the sender to my contact list. I keep marking the emails as "not junk" while they're in the spam folder and they get moved into the "inbox" but the next one that comes in goes straight to spam. What else can I do to get them to stop going into spam? I would think that after 3 months the adaptive system would have learned to adapt.

Ausgewählte Lösung

Is mail being sent to Spam by TB or by the mail provider before it's downloaded to TB? You might have to whitelist the sender on the webmail site or add them to the webmail contacts.

Diese Antwort im Kontext lesen 👍 1

Alle Antworten (7)

more options

Ausgewählte Lösung

Is mail being sent to Spam by TB or by the mail provider before it's downloaded to TB? You might have to whitelist the sender on the webmail site or add them to the webmail contacts.

more options

That's a good question I never thought of. I will have to check it out and let you know if that was the situation. Thanks for the suggestion.

more options

I added a spam filter in my gmail account and it looks like that solved it. I wish I would have asked months ago! Thanks again!

more options

I have this problem but it has nothing to do with my ISP. A number of contacts send mail to me and my wife, hers go into her inbox, mine go into spam!

more options

jon55 said

I have this problem but it has nothing to do with my ISP. A number of contacts send mail to me and my wife, hers go into her inbox, mine go into spam!

If you literally mean 'spam', keep in mind that TB doesn't use that term, but some providers such as Yahoo do, so you might have to follow the advice in my first reply.

more options

I have the same problem. I keep marking as not spam and still it goes to spam. I have gone to my webmail server and added the addrss to a "white list" on there, and still it keeps going to spam. Very frustrating! How long must you keep marking as not spam until it stops going there?

more options

Im having this problem too. I have 4 accounts in Thunderbird, two of them are Gmail one is Infovia and the other one is Hotmail.

This problem occurs only in ONE of the Gmail accounts, sadly is the one that i use the most (i receive more than 100 mails per day). Every mail i receive in this account get the message "Thunderbird thinks this message is junk mail", the mail stays in the inbox but i have to click "Not Junk" everytime and is pretty frustrating. This is my post with all the information i have and what things i have tried https://support.mozilla.org/en-US/questions/1303975