Firefox crashes
Hi,
this is crash report I recieve.
AdapterDeviceID: 0x041e AdapterDriverVersion: 10.18.10.4358 AdapterSubsysID: 11e71734 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:45.0,loop%40mozilla.org:0.1,%7B82AF8DCA-6DE9-405D-BD5E-43525BDAD38A%7D:8.0.0.9103 AddonsShouldHaveBlockedE10s: 1 AsyncPluginInit: 0 AvailablePageFile: 1709637632 AvailablePhysicalMemory: 287522816 AvailableVirtualMemory: 273379328 BIOS_Manufacturer: FUJITSU // American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 46661632 BreakpadReserveSize: 67108864 BuildID: 20160303134406 CrashTime: 1457697034 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 GraphicsCriticalError: |[0][GFX1]: [D3D11] 2 CreateTexture2D failure Size(1920,963) Code: 0x887a0005|[116][GFX1]: Failed 2 buffer db=0x00000000 dw=0x00000000 for 0, 77, 1920, 963|[117][GFX1]: Failed 2 buffer db=0x00000000 dw=0x00000000 for 0, 92, 790, 458|[118][GFX1]: Failed 2 buffer db=0x00000000 dw=0x00000000 for 0, 77, 1920, 963|[119][GFX1]: Failed to create similar cairo surface! Size: Size(1920,1040) Status: 10 format 0|[120][GFX1]: Failed 2 buffer db=0x00000000 dw=0x00000000 for 0, 77, 1920, 963 InstallTime: 1457679579 MozCrashReason: MOZ_CRASH() Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x041e, AdapterSubsysID: 11e71734, AdapterDriverVersion: 10.18.10.4358 DWrite? DWrite+ D2D1.1? D2D1.1+ D2D? D2D1.1V? D2D1.1V+ D2D+ D3D11 Layers? D3D11 Layers+ WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 169645 StartupTime: 1457679579 SystemMemoryUsePercentage: 93 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20160303134406","version":"45.0","vendor":"Mozilla","platformVersion":"45.0","xpcomAbi":"x86-msvc","hotfixVersion":"20160128.01"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":3996,"virtualMaxMB":4096,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":60,"stepping":3,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":3591,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","locale":"pl-PL","servicePackMajor":1,"servicePackMinor":0,"installYear":2015},"hdd":{"profile":{"model":"ST500DM002-1BD142","revision":"KC48"},"binary":{"model":"ST500DM002-1BD142","revision":"KC48"},"system":{"model":"ST500DM002-1BD142","revision":"KC48"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"Intel(R) HD Graphics 4400","vendorID":"0x8086","deviceID":"0x041e","subsysID":"11e71734","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32","driverVersion":"10.18.10.4358","driverDate":"12-21-2015","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"d3d11","d3d11":{"status":"available","version":45056,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"pl","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true},"profile":{"creationDate":16646},"addons":{"activeAddons":{"loop@mozilla.org":{"blocklisted":false,"description":"Web sharing for Firefox","name":"Firefox Hello Beta","userDisabled":false,"appDisabled":false,"version":"0.1","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16864,"updateDay":16864},"{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}":{"blocklisted":false,"description":"Read a good article? Now you can chat about it on Skype by sharing the web page directly into your c","name":"Skype","userDisabled":false,"appDisabled":false,"version":"8.0.0.9103","scope":4,"type":"extension","foreignInstall":true,"hasBinaryComponents":false,"installDay":16556,"updateDay":16806,"signedState":2}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"Motyw domyślny.","name":"Domyślny","userDisabled":false,"appDisabled":false,"version":"45.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16646,"updateDay":16864},"activePlugins":[{"name":"Adobe Acrobat","version":"11.0.9.29","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.9","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16325},{"name":"Adobe Acrobat","version":"11.0.9.29","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.9","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16325},{"name":"Microsoft Office 2013","version":"15.0.4514.1000","description":"The plugin allows you to have a better experience with Microsoft SharePoint","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint","application/x-sharepoint-uc"],"updateDay":16646},{"name":"Silverlight Plug-In","version":"5.1.40728.0","description":"5.1.40728.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16643},{"name":"Intel® Identity Protection Technology","version":"4.0.5.0","description":"Intel web components for Intel® Identity Protection Technology","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd-intel-webapi-ipt-4.0.5"],"updateDay":16245},{"name":"Intel® Identity Protection Technology","version":"4.0.5.0","description":"Intel web components updater - Installs and updates the Intel web components","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd-intel-webapi-updater"],"updateDay":16245},{"name":"Shockwave Flash","version":"20.0.0.306","description":"Shockwave Flash 20.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16861}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.5.3","userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":"15","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 8378871808 TotalPhysicalMemory: 4190375936 TotalVirtualMemory: 4294836224 URL: https://www.google.pl/maps/dir/Che%C5%82m+%C5%9Al%C4%85ski/Sosnowiec/Lublin/%C5%9Awidnik/Be%C5%82%C5%BCyce/@50.6202965,20.3084287,9z/data=!3m1!4b1!4m32!4m31!1m5!1m1!1s0x4716c05cc55a41b7:0x958079b7675a62e2!2m2!1d19.2026936!2d50.1100849!1m5!1m1!1s0x4716da99feda4b29:0xcb6c2aa12b6507db!2m2!1d19.1040791!2d50.2862638!1m5!1m1!1s0x472257141e154061:0x5528ee7af6e8e95f!2m2!1d22.5684463!2d51.2464536!1m5!1m1!1s0x47225447171c6eff:0x10119ea7d3423741!2m2!1d22.6914272!2d51.2168207!1m5!1m1!1s0x4722f4424c6ea11b:0xbcfdd756d2d4c74e!2m2!1d22.28024!2d51.17404!3e0 Vendor: Mozilla Version: 45.0 Winsock_LSP: MSAFD TCP/IP [TCP/IP] : 2 : 1 :
MSAFD TCP/IP [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD TCP/IP [RAW/IP] : 2 : 3 : MSAFD TCP/IP [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD TCP/IP [UDP/IPv6] : 2 : 2 : MSAFD TCP/IP [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll Dostawca usług RSVP TCPv6 : 2 : 1 : Dostawca usług RSVP TCP : 2 : 1 : %SystemRoot%\system32\mswsock.dll Dostawca usług RSVP UDPv6 : 2 : 2 : Dostawca usług RSVP UDP : 2 : 2 : %SystemRoot%\system32\mswsock.dll
useragent_locale: pl
Zgłoszenie to zawiera ponadto informacje na temat stanu programu w momencie wystąpienia awarii.
Ausgewählte Lösung
thanks, so those crashes all seem to be a result of your system running out of memory. i'd recommend to try a couple of things:
- go to the firefox menu ≡ > addons > extensions and disable the skype click-to-call addon
- update your graphics driver via https://downloadcenter.intel.com/download/25588/Intel-Graphics-Driver-for-Windows-7-8-1-15-36- or intel's automatic driver utility at http://www.intel.com/content/www/us/en/support/detect.html
- in case you are using a 64bit version of windows, try switching to a firefox 64bit build: https://www.mozilla.org/en-US/firefox/all/
Alle Antworten (3)
hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.
Ausgewählte Lösung
thanks, so those crashes all seem to be a result of your system running out of memory. i'd recommend to try a couple of things:
- go to the firefox menu ≡ > addons > extensions and disable the skype click-to-call addon
- update your graphics driver via https://downloadcenter.intel.com/download/25588/Intel-Graphics-Driver-for-Windows-7-8-1-15-36- or intel's automatic driver utility at http://www.intel.com/content/www/us/en/support/detect.html
- in case you are using a 64bit version of windows, try switching to a firefox 64bit build: https://www.mozilla.org/en-US/firefox/all/