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Printing Issues

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When I print a web page, the other columns on many pages overlap with the content I'm trying to print resulting in an unreadable printed pages. This issue does NOT occur in other browsers so I've had to resolve by printing using IE or Chrome. I've tried ALL of the recommended fixes on your help topics with NO fix. All my print page settings are at the recommended default and I've reset the printer properties via your help topic recommendation. Can you help? My printer is a HP laserjet 2200d. My OS is Windows 7, 64-bit.

When I print a web page, the other columns on many pages overlap with the content I'm trying to print resulting in an unreadable printed pages. This issue does NOT occur in other browsers so I've had to resolve by printing using IE or Chrome. I've tried ALL of the recommended fixes on your help topics with NO fix. All my print page settings are at the recommended default and I've reset the printer properties via your help topic recommendation. Can you help? My printer is a HP laserjet 2200d. My OS is Windows 7, 64-bit.

Mehr Details zum System

Installierte Plugins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.5"
  • Creative Cloud Desktop Plugin.v_2_0_0_0
  • A plugin to detect whether the Adobe Extension Manager is installed on this machine.
  • Citrix Online App Detector Plugin
  • Garmin Communicator Plug-In 4.0.4.0
  • GEPlugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.31.2 for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • CANON iMAGE GATEWAY Mycamera Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 16.0 r0
  • 5.1.30514.0
  • VLC media player Web Plugin 2.1.3
  • Plugin for Wacom tablets.
  • NPWLPG
  • iTunes Detector Plug-in

Anwendung

  • Firefox 36.0
  • User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0
  • Hilfe-URL: https://support.mozilla.org/1/firefox/36.0/WINNT/en-US/

Erweiterungen

  • Daily Dilbert 2.7.8 ({C598822D-6E25-4ADB-9137-D52C050F315C})
  • F.B. Purity - Cleans Up Facebook 12.8.0 (fbp@fbpurity.com)
  • Norton Toolbar 2014.7.10.26 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62})
  • The Addon Bar (restored) 3.2 (the-addon-bar@GeekInTraining-GiT)
  • Logitech SetPoint 6.5 ({F003DA68-8256-4b37-A6C4-350FA04494DF}) (inaktiv)

JavaScript

  • incrementalGCEnabled: True

Grafiken

  • adapterDescription: NVIDIA GeForce GT 640
  • adapterDescription2:
  • adapterDeviceID: 0x124b
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 3072
  • adapterRAM2:
  • adapterSubsysID: 23191462
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 3-14-2012
  • driverDate2:
  • driverVersion: 8.17.12.9628
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 640 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Veränderte Einstellungen

Verschiedenes

  • User JS: Nein
  • Barrierefreiheit: Nein
guigs 1072 Lösungen 11697 Antworten
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Please consider checking the drivers for the printer are up to date : https://wiki.linuxfoundation.org/en/O.../HpFAQ#How_do_I_define_unprintable_margins.3F

Please consider checking the drivers for the printer are up to date : [https://wiki.linuxfoundation.org/en/OpenPrinting/Database/HpFAQ#How_do_I_define_unprintable_margins.3F]

Fragesteller

Thanks, but probably not my issue. The same web pages print correctly in IE and Chrome. This seems to be an issue on my system just with Firefox. Tried deleting and reinstalling Firefox using all default settings. Same issues. See attached file for example of the printing issues I'm having - look at left margin towards the top and see the overlap. This overlap doesn't happen in other programs.

Thanks, but probably not my issue. The same web pages print correctly in IE and Chrome. This seems to be an issue on my system just with Firefox. Tried deleting and reinstalling Firefox using all default settings. Same issues. See attached file for example of the printing issues I'm having - look at left margin towards the top and see the overlap. This overlap doesn't happen in other programs.
finitarry 251 Lösungen 3421 Antworten
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Just curious - does the print preview show the same thing?

Just curious - does the print preview show the same thing?

Fragesteller

Yes, the print preview shows the same thing. In fact, the screen capture I included in my previous reply was from the print preview.

Yes, the print preview shows the same thing. In fact, the screen capture I included in my previous reply was from the print preview.
jscher2000
  • Top 10 Contributor
8640 Lösungen 70690 Antworten
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Are you losing the whole first page or is that page 2 in your screen shot? I've attached the first two pages of a print to PDF and yours seems to have the sidebar from page 1 overlaid on page 2. I have lots of add-ons, so it's possible one of those is cleaning up this page. I should test in Safe Mode (when time permits!).

Are you losing the whole first page or is that page 2 in your screen shot? I've attached the first two pages of a print to PDF and yours seems to have the sidebar from page 1 overlaid on page 2. I have lots of add-ons, so it's possible one of those is cleaning up this page. I should test in Safe Mode (when time permits!).

Fragesteller

Page 1 prints normally. Page two overlays the information (apparently from page 1 sidebar) and does the same on all subsequent pages. Interesting that the sidebar is on the right side of the web page when viewed on the web but prints on the top left side on pages 2+. I only have one add-on which is Norton anti-virus. Everything is at the default settings as I just tried deleting and reinstalling Firefox - didn't help. Any idea why the print page seems to want to print the sidebar from page one? My other brousers don't have this issue.

Page 1 prints normally. Page two overlays the information (apparently from page 1 sidebar) and does the same on all subsequent pages. Interesting that the sidebar is on the right side of the web page when viewed on the web but prints on the top left side on pages 2+. I only have one add-on which is Norton anti-virus. Everything is at the default settings as I just tried deleting and reinstalling Firefox - didn't help. Any idea why the print page seems to want to print the sidebar from page one? My other brousers don't have this issue.

Geändert am von rtomanek

cor-el
  • Top 10 Contributor
  • Moderator
17422 Lösungen 157426 Antworten
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Are you zooming the page or have set a larger default minimum font size?

  • Tools > Options > Content : Fonts & Colors > Advanced
Are you zooming the page or have set a larger default minimum font size? *Tools > Options > Content : Fonts & Colors > Advanced

Hilfreiche Antwort

No. Everything is at the default settings.

No. Everything is at the default settings.

Fragesteller

Interesting update. I have a separate Windows 7, 64-bit laptop which is not tied to my HP laser printer. I have the same issues on this laptop as I do on my main computer with the overlays from page one showing up in the print preview on pages 2+ regardless on which printer option and/or layout option I choose. It appears that this must be a conflict between Mozilla Firefox and Windows 7- 64 bit. Is anyone else having this issue?

Interesting update. I have a separate Windows 7, 64-bit laptop which is not tied to my HP laser printer. I have the same issues on this laptop as I do on my main computer with the overlays from page one showing up in the print preview on pages 2+ regardless on which printer option and/or layout option I choose. It appears that this must be a conflict between Mozilla Firefox and Windows 7- 64 bit. Is anyone else having this issue?
the-edmeister
  • Top 25 Contributor
  • Moderator
5395 Lösungen 40088 Antworten
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When you open Page Setup, thru the File menu - or in the header in the Print Preview window, what is the Scale set for? In the middle of the Print Preview toolbar.

100% or Shrink to Fit ??

"It appears that this must be a conflict between Mozilla Firefox and Windows 7- 64 bit" If it is, I would have expected more than one questions thread started about this specific issue since 02-24 when Firefox 36 was released or even in the 6 weeks that Firefox 36 was in the beta phase of testing prior to release.

When you open Page Setup, thru the File menu - or in the header in the Print Preview window, what is the '''Scale''' set for? ''In the middle of the Print Preview toolbar.'' 100% or Shrink to Fit ?? '''''"It appears that this must be a conflict between Mozilla Firefox and Windows 7- 64 bit"''''' If it is, I would have expected more than one questions thread started about this specific issue since 02-24 when Firefox 36 was released or even in the 6 weeks that Firefox 36 was in the beta phase of testing prior to release.

Fragesteller

It is set to Shrink to Fit. However, I've tried ALL of the scale setting and get the same result. Same is true if I change the orientation from Portrait to Landscape.

It is set to Shrink to Fit. However, I've tried ALL of the scale setting and get the same result. Same is true if I change the orientation from Portrait to Landscape.
the-edmeister
  • Top 25 Contributor
  • Moderator
5395 Lösungen 40088 Antworten
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Sorry, I can't help you with testing that any further, I'm on WinXP.

When I looked at that page on the 27th with Firefox 36 on WinXP and my Brother printer as the default, I didn't see an issue in Print Preview or have that problem when actually printing those pages. Consumables are too expensive "for my tastes and pocketbook" with HP printers. With what I save in 6 months by using generic ink cartridges instead of the OEM cartridges, I afford can buy two new Brother inkjet printers or 1 1/2 when I was using an Epson inkjet printer.

Sorry, I can't help you with testing that any further, I'm on WinXP. When I looked at that page on the 27th with Firefox 36 on WinXP and my Brother printer as the default, I didn't see an issue in Print Preview or have that problem when actually printing those pages. ''Consumables are too expensive "for my tastes and pocketbook" with HP printers. With what I save in 6 months by using generic ink cartridges instead of the OEM cartridges, I afford can buy two new Brother inkjet printers or 1 1/2 when I was using an Epson inkjet printer.''

Fragesteller

Thanks for your help - I truely appreciate you trying.

I also have a Windows 8 system on my wife's computer so later today I'll see if the same issues appear on her system.

Thanks again for your help!

Thanks for your help - I truely appreciate you trying. I also have a Windows 8 system on my wife's computer so later today I'll see if the same issues appear on her system. Thanks again for your help!
jscher2000
  • Top 10 Contributor
8640 Lösungen 70690 Antworten
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This page has an interesting feature. When you starting scrolling down, the sidebar content stops scrolling and stays fixed in place. A script in the page is assigning the style rule position:fixed to that block of content. As a result, Firefox will lock it to a particular place on the screen AND on the printed page.

The reason it flops to the left on the printout is harder to explain, but the site only sets how far from the top the content block should be, and not how far from the left. On the screen, it remains inside the tall gray box of the sidebar. On paper, though, Firefox does NOT duplicate that box on page two, so the fixed position content goes to the left margin.

There is no built-in workaround for suppressing position:fixed content on subsequent pages, which sometimes is annoying because header bars can overprint content. In this case, a workaround is to scroll all the way to the top, reload the page, then print WITHOUT scrolling so that the position:fixed rule is not added to the page.

In other cases, you could use an extension like one of the following to hack the page:

This page has an interesting feature. When you starting scrolling down, the sidebar content stops scrolling and stays fixed in place. A script in the page is assigning the style rule '''position:fixed''' to that block of content. As a result, Firefox will lock it to a particular place on the screen AND on the printed page. The reason it flops to the left on the printout is harder to explain, but the site only sets how far from the top the content block should be, and not how far from the left. On the screen, it remains inside the tall gray box of the sidebar. On paper, though, Firefox does NOT duplicate that box on page two, so the fixed position content goes to the left margin. There is no built-in workaround for suppressing position:fixed content on subsequent pages, which sometimes is annoying because header bars can overprint content. In this case, a workaround is to scroll all the way to the top, reload the page, then print WITHOUT scrolling so that the position:fixed rule is not added to the page. In other cases, you could use an extension like one of the following to hack the page: * [https://addons.mozilla.org/firefox/addon/nuke-anything-enhanced/ Nuke Anything Enhanced] * [https://addons.mozilla.org/firefox/addon/remove-it-permanently/ Remove It Permanently] (saves edits for later visits to the site) * [https://addons.mozilla.org/firefox/addon/print-edit/ Print Edit] (integrates with Print Preview)

Fragesteller

Thank you jscher 2000 for you information. I'll try the hacks you listed to see if these workarounds work for me. Interesting, do you know why I don't have this issue when printing from Internet Explorer?

Thank you jscher 2000 for you information. I'll try the hacks you listed to see if these workarounds work for me. Interesting, do you know why I don't have this issue when printing from Internet Explorer?
guigs 1072 Lösungen 11697 Antworten
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-> try version 37 to see if this is still happening in beta. @jscher not sure maybe affected by the font

-> try version 37 to see if this is still happening in beta. @jscher [https://bugzilla.mozilla.org/show_bug.cgi?id=1108104 not sure maybe affected by the font ]
the-edmeister
  • Top 25 Contributor
  • Moderator
5395 Lösungen 40088 Antworten
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< rant mode on > Every browser out there has always worked better than Firefox (or Mozilla Suite / SeaMonkey) as far as printing to paper. The "print" code is the oldest in Gecko, dating back to the first version of Netscape in 1994-95 - 20 years old now. There is page after page of "print" related Bugs that never seem to get fixed, going back to when the Mozilla was founded in 1998. currently 1875 "print" Bugs Few of which will actually ever be fixed.

Starting in 2002 until like 2008 I foolishly thought that the "print" Bugs that caused me problems would eventually get fixed, given enough time. But during the time that Firefox 3.0 was being developed, and a new or changed feature broke something in a big way, I came to the sad realization when following 2 different Bug reports - that if the developers were struggling so much to fix something that they broke themselves, that they weren't ever going to fix the many hundreds of accumulated Bug reports of the previous 10 years.

I honestly think that Mozilla doesn't have even one programmer that actually knows how all that code works as a package or could "fix their way out of a wet paper bag" to fix something that was working well and then got broken when they "tweaked" a print feature. Example - https://bugzilla.mozilla.org/show_bug.cgi?id=1007779 In Firefox 29 Mozilla changed the Print button to go to Print Preview first, rather than show the "native print dialog". As I stated here - https://bugzilla.mozilla.org/show_bug.cgi?id=1007779#c1- that prevents the user from print a "selection of text" when using the Print button. That Bug was filed in May 2014 and is IMO a regression from Firefox 28 and earlier versions. This Bug - https://bugzilla.mozilla.org/show_bug.cgi?id=868586 - was IMO not thoroughly tested. IMO, that will never be fixed based upon past performance by the developers. And I have read a few dozen complaints from users in this forum about "how do I print a selection of text? I used to work fine and no it doesn't." But "no skin off my teeth" - I never have used the Print button anyways. No point in wasting a toolbar position over something that can be done via the keyboard using {Ctrl + P} which is the same command used in all Windows OS programs.

Some days I "rue the day" that I got hooked on the extensibility concept of Firefox back in 2002, over the poor printing it provided and my mistaken assumption that it would eventually be fixed. For many years when I did a Print Preview in Firefox and saw a problem like what we are discussing here, I would open IE or Opera to do the actual printout of the page I wanted to print. Then when add-ons like Print Edit started appearing, I would "edit" the page to print only what I wanted on paper. A huge advantage over both Opera and IE where a user couldn't easily block advertisements from being printed, much less all the website "navigation" crap that is useless in a sheet of paper. < rant mode off >

I'm sorry that using Print Edit didn't occur to me few days ago, probably because I couldn't see that myself.

At any rate, if the web page developers spent a little more time working with @media print CSS rules when they create a new page or put it in their site wide CSS files, users wouldn't be affected by code that just isn't needed on a print sheet of paper. http://www.w3.org/TR/CSS21/media.html#at-media-rule Is that any less necessary than for handheld or screen these days?

&lt; ''rant mode on'' &gt; '''''Every''''' browser out there has always worked better than Firefox (or Mozilla Suite / SeaMonkey) as far as printing to paper. The "print" code is the oldest in Gecko, dating back to the first version of Netscape in 1994-95 - 20 years old now. There is page after page of "print" related Bugs that never seem to get fixed, going back to when the Mozilla was founded in 1998. [https://bugzilla.mozilla.org/buglist.cgi?bug_status=UNCONFIRMED&bug_status=NEW&bug_status=ASSIGNED&bug_status=REOPENED&field0-0-0=product&field0-0-1=component&field0-0-2=alias&field0-0-3=short_desc&field0-0-4=status_whiteboard&field0-0-5=cf_crash_signature&list_id=12054241&query_format=advanced&type0-0-0=substring&type0-0-1=substring&type0-0-2=substring&type0-0-3=substring&type0-0-4=substring&type0-0-5=substring&value0-0-0=print&value0-0-1=print&value0-0-2=print&value0-0-3=print&value0-0-4=print&value0-0-5=print&order=bug_status%2Cpriority%2Cassigned_to%2Cbug_id&limit=0 currently 1875 "print" Bugs] Few of which will actually ever be fixed. Starting in 2002 until like 2008 I foolishly thought that the "print" Bugs that caused me problems would eventually get fixed, given enough time. But during the time that Firefox 3.0 was being developed, and a new or changed feature broke something in a big way, I came to the sad realization when following 2 different Bug reports - that if the developers were struggling so much to fix something that they broke themselves, that they weren't ever going to fix the many hundreds of accumulated Bug reports of the previous 10 years. I honestly think that Mozilla doesn't have even one programmer that actually knows how all that code works as a package or could "fix their way out of a wet paper bag" to fix something that was working well and then got broken when they "tweaked" a print feature. Example - https://bugzilla.mozilla.org/show_bug.cgi?id=1007779 In Firefox 29 Mozilla changed the Print button to go to Print Preview first, rather than show the "native print dialog". As I stated here - https://bugzilla.mozilla.org/show_bug.cgi?id=1007779#c1- that prevents the user from print a "selection of text" when using the Print button. That Bug was filed in May 2014 and is IMO a regression from Firefox 28 and earlier versions. This Bug - https://bugzilla.mozilla.org/show_bug.cgi?id=868586 - was IMO not thoroughly tested. IMO, that will never be fixed based upon past performance by the developers. And I have read a few dozen complaints from users in this forum about "how do I print a selection of text? I used to work fine and no it doesn't." ''But "no skin off my teeth" - I never have used the Print button anyways. No point in wasting a toolbar position over something that can be done via the keyboard using {Ctrl + P} which is the same command used in all Windows OS programs. Some days I "rue the day" that I got hooked on the extensibility concept of Firefox back in 2002, over the poor printing it provided and my mistaken assumption that it would eventually be fixed. For many years when I did a Print Preview in Firefox and saw a problem like what we are discussing here, I would open IE or Opera to do the actual printout of the page I wanted to print. Then when add-ons like Print Edit started appearing, I would "edit" the page to print only what I wanted on paper. ''A huge advantage over both Opera and IE where a user couldn't easily block advertisements from being printed, much less all the website "navigation" crap that is useless in a sheet of paper. &lt; ''rant mode off'' &gt; I'm sorry that using Print Edit didn't occur to me few days ago, probably because I couldn't see that myself. At any rate, if the web page developers spent a little more time working with '''@media print''' CSS rules when they create a new page or put it in their site wide CSS files, users wouldn't be affected by code that just isn't needed on a print sheet of paper. http://www.w3.org/TR/CSS21/media.html#at-media-rule Is that any less necessary than for '''handheld or screen''' these days?
thelmafletcher 0 Lösungen 5 Antworten
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rtomanek said

When I print a web page, the other columns on many pages overlap with the content I'm trying to print resulting in an unreadable printed pages. This issue does NOT occur in other browsers so I've had to resolve by printing using IE or Chrome. I've tried ALL of the recommended fixes on your help topics with NO fix. All my print page settings are at the recommended default and I've reset the printer properties via your help topic recommendation. Can you help? My printer is a HP laserjet 2200d. My OS is Windows 7, 64-bit.

It's nothing to do with your printer, or operating system in opinion. I've been printing fine over the last year, my problem started arround a month ago aprox. Also I suddenly became unable to access my own bank account online. So I phoned them - first question was "am I using firefox" he told me to use chrome, had no problem then. So I tried chrome with printing - not perfect, but plenty good enough to do what I wanted. My problem now is that I have always hated chrome, but I need to use it.

''rtomanek [[#question-1048685|said]]'' <blockquote> When I print a web page, the other columns on many pages overlap with the content I'm trying to print resulting in an unreadable printed pages. This issue does NOT occur in other browsers so I've had to resolve by printing using IE or Chrome. I've tried ALL of the recommended fixes on your help topics with NO fix. All my print page settings are at the recommended default and I've reset the printer properties via your help topic recommendation. Can you help? My printer is a HP laserjet 2200d. My OS is Windows 7, 64-bit. </blockquote> It's nothing to do with your printer, or operating system in opinion. I've been printing fine over the last year, my problem started arround a month ago aprox. Also I suddenly became unable to access my own bank account online. So I phoned them - first question was "am I using firefox" he told me to use chrome, had no problem then. So I tried chrome with printing - not perfect, but plenty good enough to do what I wanted. My problem now is that I have always hated chrome, but I need to use it.
jscher2000
  • Top 10 Contributor
8640 Lösungen 70690 Antworten
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Hi thelmafletcher, at the risk of getting off topic, do you know whether your bank has updated its site to be compatible with Firefox by now, or whether they still do not support it? There some people behind the scenes who contact websites to encourage them to support Firefox, so if you would like some help with that, you could "name names" and see whether someone can get the ball rolling.

Hi thelmafletcher, at the risk of getting off topic, do you know whether your bank has updated its site to be compatible with Firefox by now, or whether they still do not support it? There some people behind the scenes who contact websites to encourage them to support Firefox, so if you would like some help with that, you could "name names" and see whether someone can get the ball rolling.
thelmafletcher 0 Lösungen 5 Antworten
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Hi log in problems with Intellegent finance bank. Printing problems with Ebay invoice/address labels.

I am not clever enough to do anything about it myself, so I hope this helps someone else to do whatever.

Hi log in problems with Intellegent finance bank. Printing problems with Ebay invoice/address labels. I am not clever enough to do anything about it myself, so I hope this helps someone else to do whatever.